Business Systems Analyst III

IT Business Systems Analyst III

The Riverside County Information Technology Department (RCIT) has an opportunity for an IT Business Systems Analyst III located in Riverside. This position requires being on-call and is hybrid. The IT Business Systems Analyst III will be engaged in the development of custom software applications and the implementation of third party applications for our customers. These positions must use an established method for tracking and reporting the status of their projects and will be expected to be able to handle all application development lifecycle activities and tasks. This will include analysis, requirements gathering, project management, testing, implementation, and support. Additional responsibilities will include application migration and re-engineering service to help upgrade older applications to current technologies and application integration with state systems, 3rd party applications and data warehouses. The incumbents will have constant and regular interaction, coordination, meetings, and collaboration with internal support teams (e.g. Data Base Administrators, Systems Administrators, Technical Services Support staff, Applications Support staff, Help Desk Staff, Business Relationship Managers, stakeholders, and other supported departments within the County of Riverside). Candidates must have project management experience and full software development lifecycle experience. Great communication, leadership, team management, negotiation, personal organization, and risk management skills are a must! The department is also looking for candidates with experience and knowledge in MS SQL Server, MS SQL Server Reporting Service, Crystal, MS Visio, MS Project. Some desired skills are:

• Some coding knowledge in C# or VB using MS Visual Studio.
• Experience in any on premise or cloud project management platforms, application packages, or application development.
• Knowledge, skills, or experience with SharePoint, Excel, Access JavaScript, CSS, and HTML.

About the Riverside County Information Technology Department: RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

Meet the Team! RCIT promotes a culture of Team Players! People are at the center of everything in the department and it is a priority to work together for a balanced, work-life environment. Executive Leadership is customer-focused and employee-supportive in all things. It is a goal to create an environment where working hard can be fun and rewarding for everyone. The department continues to grow in effective and dynamic ways to cultivate business relationships while promoting efficiencies through innovations to "Empower people to reach beyond…”

Examples of Essential Duties

• Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.

• Analyze projects; document new organizational processes; generate reports for management on new technology.

• Develop and document user requirements from end-user input for new and existing systems, business processes, and applications.

• Select and recommend software or hardware based on systems analysis, evaluation of product, and vendors.

• Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.

• Implement new and modified processes and systems by performing design, application development, installation and testing.

• Modify software; customize business applications and interfaces.

• Coordinate and communicate with end users, management, staff, and vendors on project issues and status.

• Develop project work plans and schedules and monitor project resources including staff time, vendor work, and finances.

• Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.

• Maintain, support, and administer software applications.

• Provide customer support, training, and problem analysis for software applications.

Minimum Qualifications

Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment. (Additional qualifying IT job-related experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).

Experience: Four years of successful journey level IT job-related experience, one year of which included either lead person duties or technically advanced IT job-related work (One year as an IT Business Systems Analyst II will satisfy the one year of lead or technically advanced experience requirement). At least one year of project management experience and full software development lifecycle experience is also required.

Knowledge of: The principles, methods and techniques used in the course of work for the IT Business Systems Analyst series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; principles of documentation and recordkeeping, storage and retrieval.

Ability to: Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Required IT-Related Skills: Systems analysis theory, processes and techniques; project spec development; application design; writing and modifying technical and user documentation; data modeling techniques; prepare flow process diagrams and other design graphics; application of industry or County standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged or off-the-shelf and third party application software including office automation tools.

Preferred IT-Related Skills: Internal consulting with clients at various levels of the organization; writing code and scripts; writing process descriptions; work with client server environments.

License: A valid CA Driver's License is preferred. This position may require driving to different sites to assist and train customers. A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.