Fleet Support Engineer
Temporary
Kforce has a client in Foster City, CA that is seeking a Fleet Support Engineer. Summary: The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet. The ideal candidate will be a technical expert, adept at collaborating with cross-functional teams, documenting troubleshooting processes, and providing real-time support for daily operations. Responsibilities:
- Serve as the primary point of contact for real-time escalations for fleet issues
- Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues
- Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions
- Perform hardware bring-up and validation procedures for new vehicle components
- Design and implement diagnostic procedures to streamline future troubleshooting processes
- Historical review of vehicle/fleet data identifying trends and issues
- Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities
- Develop and implement effective countermeasures across the fleet to prevent recurring issues
- Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions
- Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability
- Availability for night and weekend shifts as needed, with advanced notice provided
- Willingness to travel occasionally within the U.S. to support various operational locations
- Bachelor's degree in Electrical Engineering or Computer Engineering
- Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
- Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
- Understanding of hardware and software systems architecture, communications to support in an operations setting
- Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
- Self-starter, ability to build relationships across the company
- Ability to comprehend schematics, electrical diagrams, connector end views/pinout
- Experience with electric vehicle technology
- Experience with remotely supporting vehicle troubleshooting
- Knowledge of vehicle systems and diagnostics tools
- Experience with Linux & Python-based programming systems for fleet-level data processing
- Experience with software that interfaces with hardware
- Familiarity with networking, TCP, and socket programming
Vacancy posted 2 days ago
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