Technical Support Engineer

Technical Support EngineerSan Mateo, CA United StatesWho We AreVerkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.You can look at all kinds of communities to see our platform's impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.About the RoleVerkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.What You'll DoFull-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issuesProvide best practice design, installation, and configuration expertise to enterprise customersCommunicate technical matters to customers both orally and in writingOwn customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugsWrite technical knowledge base articles and whitepapersStaying up to date on the latest products and industry technologiesBuild tools and processes that will scaleWhat You BringBachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited universityCoursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plusAbility to communicate complex technical matters both orally and in writingDemonstrated problem-solving skills and attention to detailAbility to work within a team environmentIndustry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+Willing and able to work on-site in San Mateo 5 days per weekEmployee BenefitsVerkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plansNationwide medical, vision, and dental coverageHealth Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving optionsExpanded mental health supportPaid parental leave policy & fertility benefitsTime off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick timeProfessional development stipendFertility stipendWellness/fitness benefitsHealthy lunches provided dailyCommuter benefitsAdditional Information:We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.Pay Disclosure At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada's total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).Estimated Hourly Pay Range$48 - $54 USDVerkada Is An Equal Opportunity EmployerAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.Your application will be handled in accordance with our Candidate Privacy Policy.