Patient Registration Representative

Patient Registration Representative (Patient Access Representative 1) – UHealth Plantation The Patient Access Representative 1 (On-site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. Responsibilities Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience. Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement. Comply and abide with all established UHealth policies and procedures related to Patient Access and State/Federal regulations. Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront. Perform other duties as assigned based on departmental needs. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Minimum Requirements High School Diploma required; Bachelor’s degree preferred. One (1) year of relevant experience required; experience in a healthcare related setting highly preferred. Excellent verbal and written communications skills in English. Bi‑Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus. Knowledge, Skills, Abilities Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills. Excellent mathematical and cash management skills. Knowledge of medical terminology preferred. Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment. Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS‑PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff Pay Grade: H3 #J-18808-Ljbffr