Patient Services Rep Lead (Part-Time Weekends, 9am-9pm) - Texas Behavioral Health Center

Texas Behavioral Health Center The Texas Behavioral Health Center is a newly completed state-funded psychiatric hospital opening in Dallas' Southwestern Medical District that is owned by the Texas Health and Human Services Commission (HHSC) and operated by UT Southwestern Medical Center. When fully operational, the 505,000-square-foot facility will house 292 beds - 200 for adult patients and 92 for children and adolescents. As DFW's first state-funded behavioral health hospital, it is designed to deliver state-of-the-art, patient-centered care in a modern and healing environment. The center provides comprehensive behavioral health treatment and features private patient rooms, abundant access to natural light and nature, and thoughtfully designed spaces that promote recovery. The hospital will also provide training to all behavioral health disciplines. As employees of UT Southwestern, team members will join a world-class academic medical center committed to patient-centered care, innovation, interdisciplinary collaboration, and preparing patients for successful reintegration into their families and communities. With competitive benefits and a mission-driven culture, Texas Behavioral Health Center offers an unparalleled opportunity to make a lasting impact on mental health care in North Texas. Learn more about Texas Behavioral Health Center here! WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY As a Lead Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Work Schedule: Part-Time, Weekends (9am-9pm) EXPERIENCE AND EDUCATION Required Education High School Diploma or GED Experience Six (6) month experience Licenses and Certifications (BLS) BASIC LIFE SUPPORT - BLS certification must be current for duration of employment within department within 90 Days and Incumbent must obtain Notary Public certification within 120 days of employment. Notary Public certification must be current for duration of employment within 120 Days JOB DUTIES Plans, monitors and directs Patient Services Representatives at assigned site for proper work habits and daily tasks. Assigns tasks to Patient Services Representatives and reviews accuracy of work completed. In coordination with the Guest & Patient Services Training Supervisor, ensures Patient Services Representatives are fully trained and is responsible for site specific training duties. Works closely with Guest & Patient Services Operations Supervisors to ensure all business operations needs are met. Builds solid working relationships with all Patient Service Representatives. Responsible for coaching and counseling of Patient Service Representatives at their assigned site. Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion to make decisions or seeks advice from Operations or Training Supervisors. Responsible to coordinate with other Lead Patient Services Representatives to ensure consistent business operations and policy enforcement at all locations. Works with department supervisors to solve specific problems either on a one-to-one basis or in groups. Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time. Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across camp #J-18808-Ljbffr UT Southwestern Medical Center