Customer Service Administrator

Great Pay. Zero Weekends. A Team That Actually Appreciates You.

Ready to bring your customer service and admin skills to an established team in Farmingdale, NY? We’re looking for a reliable, tech-savvy Customer Service & Admin Specialist to handle customer calls, emails, and daily office support.

salary: $22 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Customer Support & Communication:

• Answer inbound phone calls and respond to customer emails in a professional, timely manner.

• Assist customers with product/service inquiries, order status updates, pricing, and general questions.

• Resolve customer concerns or complaints with empathy and efficiency, escalating complex issues when necessary.

• Maintain accurate customer records and conversation notes in our database/CRM.

Administrative & Office Support:

• Process daily orders, data entry, and file updates accurately.

• Manage incoming and outgoing mail, package deliveries, and office documentation.

• Provide administrative backup to team members and department managers as needed.

• Assist with basic invoicing, billing inquiries, or document preparation.

Qualifications & Skills

• Experience: 1–3+ years of experience in customer service, administrative support, or front-office operations.

• Communication: Verbal and written communication skills with a clear, polite phone manner and professional email etiquette.

• Tech-Savvy: Proficiency with Microsoft Office (Word, Excel, Outlook) and comfortable learning new database or inventory software.

• Organization: High attention to detail, multitasking abilities, and effective time management.

• Reliability: Punctual and dependable with a commitment to maintaining the 8:00 AM – 5:00 PM schedule.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• ERP
• CRM
• Customer Service
• Client Service
• Customer Relationship Management
• Customer support

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.