Account Setup Coordinator

Account Setup Coordinator / Account Review Specialist

Location: Knoxville, Tennessee (Remote after 3 weeks onsite training)

Duration: 6-Month Contract

Pay: $17-$19/hr on W2

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Parking: Free onsite parking available

Interview Process: Virtual interview via Microsoft Teams (camera on required)

We are seeking a detail-oriented and customer-focused Account Setup Coordinator / Account Review Specialist to support account implementation, account reviews, and customer onboarding activities in a fast-paced operational environment. This role requires strong communication skills, accuracy, professionalism, and the ability to manage multiple priorities while maintaining compliance and quality standards.

Key Responsibilities:

• Review and process customer account information with a high level of accuracy
• Coordinate with internal departments to ensure successful setup and implementation of products and services
• Serve as a primary point of contact for account-related inquiries and issue resolution
• Communicate with merchants/customers to resolve missing, incomplete, or conflicting documentation
• Conduct outbound calls professionally and confidently to support account remediation activities
• Maintain detailed, audit-ready documentation of all actions, decisions, and outcomes
• Research account issues, ask clarifying questions, and escalate concerns when appropriate
• Manage multiple systems, tools, and tasks while meeting deadlines and compliance expectations
• Ensure all work is completed according to established policies, procedures, and quality standards

What We're Looking For:

• Strong attention to detail and commitment to accuracy
• Excellent verbal and written communication skills
• Comfortable making outbound calls and interacting professionally with customers
• Ability to work independently and take ownership of assigned cases
• Adaptability in a changing environment with evolving processes and priorities
• Strong problem-solving and organizational skills
• Proficiency in Microsoft Excel and general computer navigation
• Ability to learn new systems and processes quickly
• Open to feedback and committed to continuous improvement

Preferred Qualifications:

• Previous experience in account setup, customer service, operations, compliance, banking support, or administrative coordination
• Experience handling documentation, data entry, or account reviews
• AML or compliance exposure is a plus, but not required

Ideal Candidate Traits:

• Professional and respectful in all interactions
• Quality-focused and compliance-minded
• Strong sense of accountability and ownership
• Comfortable collaborating across teams
• Proactive communicator who asks questions rather than making assumptions

This is a great opportunity for candidates looking to gain experience in financial operations, compliance support, and customer account coordination within a structured and team-oriented environment.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.