Service Desk Tech

Job Description

Job Description

Tech Support Specialist (Help Desk / Service Desk)
Be the go-to problem solver everyone counts on

If you’re the person people come to when something “just isn’t working,” this could be a great fit. We’re looking for someone who enjoys troubleshooting, helping others, and keeping things running smoothly behind the scenes.
In this role, you’ll be the main point of contact for employees reaching out with tech issues - whether it’s a quick fix or something more complex. You’ll track requests, solve problems, and make sure nothing slips through the cracks.

Location: Hybrid | Fairhaven, MA
Pay and Shift: $26/hr | Monday - Friday, Regular Business Hours

What You’ll Be Doing:

• Answer calls, emails, and requests from employees needing tech support
• Troubleshoot issues with systems, software, and devices (Windows, Office, wireless, etc.)
• Log and track all requests in a ticketing system (SNow) with clear, detailed notes
• Prioritize incoming issues and escalate when needed
• Follow through from first contact to final resolution
• Install software, set up system access, and support user onboarding needs
• Step in with quick fixes and provide helpful, friendly service every time
• Look for trends and recurring issues to help improve processes
• Keep documentation up to date and easy to follow

What We’re Looking For:

• 1+ years of experience in tech support, service desk, or call center support
• Strong troubleshooting skills - you don’t just fix issues, you understand them
• Great communication skills (you can explain tech in a simple way)
• Experience with ticketing systems (like SNow, Remedy, etc.
• Comfortable working in Microsoft Windows and Office environments
• Able to juggle multiple tasks, prioritize, and meet deadlines
• Team player with a strong customer service mindset

Education:

• High school diploma required
• Associate’s degree in IT, Computer Science, or similar is a plus (not required)

Why This Role:

• You’re not just answering tickets - you’re making people’s day easier
• Fast-paced, team-oriented environment
• Opportunity to build your technical skills and grow

If you like solving problems, helping people, and staying busy - this is a great opportunity to jump in and make an impact right away.

 

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.