Community Engagement Manager

Senior Living Community Engagement Manager

The Senior Living Community Engagement Manager is a new role designed to educate and engage with our senior living community partners and residents. The Community Engagement Manager will have a designated set of facility partners with whom he/she is on a first name basis, developing deep and lasting relationships. The facility staff experience with Curana, and to a certain extent the patient/family experience, should directly tie to the strengths and success of this role. We strive for exceptional experience, engagement, and retention of our facility partners.

Essential Duties & Responsibilities

Facility Staff Engagement

• Meet with community staff (e.g., Executive Director, Director of Health and Wellness, Director of Sales & Marketing, etc.) on a regular basis at designated set of senior living communities
• Identity a "Curana Champion" within each facility and nurture that relationship
• Share data and dashboards and highlight areas of opportunity
• Report back to Clinical Operations leaders on operational issues you are seeing on the ground
• Coordinate and attend facility and Curana Health educational/social events
• Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership)
• Be attentive to the needs of the facility and communicate back to the team

Patient/Family Engagement

• Organize, schedule, and lead patient and family engagement / educational events
• Ensure the senior living residents are aware of Curana's service offering and sign residents up for services
• Other duties as assigned

Qualifications

• Associates or Bachelors degree
• Outgoing individual who loves interacting with people
• Prior experience in sales or consulting preferred
• Experience in the senior living setting strongly preferred
• Organized and effective communicator
• Proficient in Microsoft Office
• Positive attitude and strong interpersonal skills
• Passionate about helping others
• Highly organized
• Willingness to learn and be a part of something great
• Willingness and ability to travel, up to 100%