Billing and Collections Specialist

Billing and Collections Specialist For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best‑in‑class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The Billing and Collections Specialist works with companies, institutions, and students to ensure invoices are issued and payments are received in a timely manner to minimize accounts receivable aging. The role communicates via phone, email, chat, and/or other methods to provide the client with the necessary information to ensure timely billing and collections. The team member must be able to quickly become familiar with common software used in invoicing and collections processes. Position Responsibilities Actively communicate with companies, institutions, and students in a professional and timely manner Ensure all billing is complete, accurate, timely, and up‑to‑date Manage aging of accounts and reduce impact to the organization’s bad debt Send billing to companies, institutions, students, and sponsors to secure funding Partner with other Kaplan and Purdue Global support teams to provide accurate responses to inquiries regarding products and services offered to companies, institutions, and students Certify Military students’ eligibility using their respective processes (i.e., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.) Organize workload to successfully follow‑up on all queues and assigned department‑shared email accounts Assist in the development and documentation of departmental Statements of Processes Troubleshoot problems identified and improve processes that benefit Kaplan, companies, institutions, and students Assist the Accounting Department in resolving deposit issues for month‑end Minimum Requirements Associate’s Degree in Business, Communications, or Accounting required; bachelor’s degree preferred. 2 years in Collections, Accounts Receivable, Customer Service, or other customer/client servicing role required. Microsoft Word – Intermediate Microsoft Excel – Beginner Experience using Google Sheets and Google Docs Excellent Customer Service and problem‑solving skills Polished and professional telephone manner Proven analytical skills with a passion for details and "digging in" Able to manage multiple tasks simultaneously with superior attention to detail Ability to work as a team to achieve goals Ability to organize and work with large amounts of complex information Ability to establish rapport and work efficiently with all team members serving various functions Strong communication skills with the ability to present analysis and findings in both verbal and written formats High degree of maturity, diplomacy, and professionalism Self‑starter and independent thinker who has the desire to work in a fast‑paced organization Preferred Qualifications Bachelor’s Degree in business‑related field. Intermediate Microsoft Excel experience. Beyond Base Salary, Our Comprehensive Total Rewards Package Includes Remote work provides a flexible work/life balance Comprehensive Retirement Package automatically enrolled in the Company Contribution Plan (8‑10% annual company contribution based on tenure) Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members Comprehensive health benefits new hire eligibility starts on day 1 of employment Generous Paid Time Off including paid holidays, vacation, personal, sick paid time‑off, plus one volunteer day and one diversity and inclusion day to participate and give back to local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here . For full‑time positions, Kaplan has three salary grades. This position is Salary Grade A : $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. Kaplan is an equal‑opportunity employer and complies with all applicable federal and state wage laws. Location Remote/Nationwide, USA Employee Type Employee Job Functional Area Student Financial Services Business Unit 00079 Kaplan Professional Diversity & Inclusion Statement Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here . Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Kaplan is a drug‑free workplace and complies with applicable laws. #J-18808-Ljbffr Kaplan