Collections Specialist

The Collections Specialist will support the Collections functions for both commercial and residential aged accounts across the company's portfolio. Key responsibilities include monitoring aging reports and accounts, following up on overdue invoices, contacting tenants to resolve payment issues, negotiating payment plans, and addressing billing disputes in collaboration with leasing, billing, and property management teams. The specialist will implement escalation thresholds based on account aging, balance, and tenant history, and will promptly communicate with management and legal counsel when necessary. The specialist will also oversee the collection of former tenants' arrears, including coordination with third-party agencies. II. General Responsibilities: Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary. Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices. Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner. Evaluate and facilitate credits and waivers for tenants as circumstances warrant and elevate write-off recommendations as needed. Serve as a primary point of contact for tenant inquiries related to payments and account balances; provide excellent customer service while maintaining professionalism and confidentiality. Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third-party collections agencies to maximize recovery. Maintain accurate records of all collection activities, payment arrangements, and correspondence in accordance with company policy and regulatory requirements. Assist in the maintenance of tenant files, accounts receivable documentation, and other miscellaneous filings. Participate in special projects and perform other activities as needed. III. Measures of Accountability: Exceptional investigative skills, with the ability to provide sound judgment Proficiency in Microsoft Excel and experience with accounting software Strong analytical skills with the ability to interpret financial data and assess credit risk. Excellent communication and negotiation skills, with the ability to interact effectively with clients and internal stakeholders Detail-oriented and highly organized, able to prioritize tasks and meet deadlines in a fast-paced environment Knowledge of credit management principles, collection techniques, and regulatory compliance Effective at working in a team environment while managing individual priorities and duties efficiently IV. Hiring Specifications: Experience with Yardi is highly beneficial; Microsoft Office Suite (Outlook, Excel and Word) required Minimum 2+ years of related work experience, preferably in a real estate/property management environment College degree preferred (Business Administration; Finance; Accounting) Fluency in Spanish is preferred Strong organizational, multitasking, and communication skills Ability to work independently while collaborating with a diverse team #J-18808-Ljbffr