Specialist, Client Management

Location Requirement Must be located near Cary, NC. Purpose The Client Relationship group (Strategic Account Management) plays a critical role within the Biologics team, focusing on large-scale client relationships that span nearly all Biologics business units. This team serves as the primary point of contact and the “face of Biologics” to biopharma partners, helping mitigate service risks and improve outcomes through proactive account oversight. Specialist, Client Management The Specialist, Client Management is responsible for ensuring clear client communication, driving continuous improvement, and supporting the broader Client Relationship team. This role requires a naturally inquisitive mindset and a willingness to challenge the status quo to enhance processes and program performance. Key Responsibilities Financial Management Monitor program profitability monthly and provide analysis when performance falls below established thresholds Understand contractual obligations and support negotiation of incremental agreements post go-live Coordinate internal efforts to size new client initiatives and deliver pricing proposals Ensure accuracy of all client invoices prior to release, including review of line items and supporting documentation Partner with Finance to ensure timely invoice delivery and accelerate any discrepancies as needed Customer Relationship Management Serve as the primary point of contact for assigned pharmaceutical clients Manage client expectations regarding service delivery and program execution Provide proactive, consultative recommendations focused on process improvement, revenue growth, and cost savings Own all non-sales and non-IT client communications (written and verbal) Prepare and deliver Quarterly Business Reviews highlighting performance, insights, and growth opportunities Account / Project Management Drive cross-functional collaboration across teams including Quality, Pharmacy Services, Marketing, Sales, Legal, HR, Finance, and Business Intelligence Monitor performance against service level agreements (SLAs) and develop corrective action plans when needed Serve as the first point of contact for day-to-day program issues, ensuring timely resolution and escalation as appropriate Ensure accurate and timely delivery of client reports, validating data before release Analyze and interpret data to provide meaningful insights to clients Manage project timelines, cross-functional coordination, and communication Maintain project plans, tracking logs, and oversee change request processes Align client priorities with internal teams and ensure execution accordingly Workforce & Administrative Monitor team progress on client projects and initiatives Provide regular status updates to senior leadership Foster strong team collaboration across internal stakeholders Support conflict resolution to ensure successful project execution and team alignment Minimum Requirements Bachelor’s degree or equivalent experience Typically requires 4+ years of relevant experience Education Bachelor’s degree in a related field required Advanced degree (MBA, MHS) preferred Critical Skills 3+ years of experience in healthcare, pharmaceutical, account/client management, finance, distribution, or consulting Experience with Microsoft Office Suite, including Visio and Project CRM experience (CareTend preferred) Strong collaboration skills with a customer-focused mindset Proven ability to manage multiple projects within budget and timelines Advanced project management and organizational skills Additional Skills 2+ years of account management experience preferred Strong experience with process documentation and improvement Analytical mindset with the ability to identify trends and recommend solutions Advanced proficiency in Excel and PowerPoint Excellent verbal and written communication skills Ability to build strong relationships and align teams toward shared goals Strong time management and organizational abilities Physical Requirements Traditional office requirements. A large percentage of time performing computer-based work is required. Hybrid role and of Cary, NC office. 5% travel for client visits. Work Authorization Must be authorized to work in the U.S. Sponsorship is not available for this position. Our Base Pay Range for this position $72,000 - $120,000 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted. #J-18808-Ljbffr McKesson