Customer Experience Manager

Creative G C

Herndon, VA

Job Details:

Title: Customer Experience Manager

Location: Remote (Herndon, VA)

Duration: 12 Months Contract

Clearance: Able to obtain MBI Clearance

Job Summary:

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross functional teams to deliver high quality agency support before and after go live. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with post go live stabilization and customer experience improvements.

Required Skills:

Experience with SAP Concur preferred; Must have experience with Travel and Expense systems.
Hands-on experience with functional consulting and system implementation.
Experience in requirements gathering, system configuration, testing, integration coordination, and support.
Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations.
Experience working with Federal or DoD clients.
Knowledge of system implementation principles, business process design, and functional testing.
Experience in Agile environments.
Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
Understanding of integration concepts, system or service design, and content or process management.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Experience Manager in Herndon, VA vacancy

Customer Experience Program Manager - CTJ - TS/SCI
$119.8k - $234.7k
...ContributorTravel: Less than 25%Profession: Program ManagementDiscipline: Customer Experience Program MgmtCompany: MicrosoftOverviewMicrosoft has an exciting opportunity for a Customer Experience Program Manager in the Customer Advocacy and Engineering (CAE) team within the...
Suggested
Ongoing contract
Local area
3 days per week
Microsoft
Reston, VA
3 days ago
Customer Success Manager, MuleSoft - Public Sector (Federal, State, Local and Higher Education)
$123.1k - $186.3k
To get the best candidate experience, please consider applying for a maximum of 3 roles within... ...AI CRM, where humans with agents drive customer success together. Here, ambition meets... ...Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible...
Suggested
Full time
Work at office
Local area
Flexible hours
3 days per week
Salesforce
Herndon, VA
1 day ago
Sectors & Clients Manager Media, Sports & Entertainment
$129.81k - $197.8k
...achieve. Together.SummaryThe Marketing & Business Development Manager, Sports, Media & Entertainment Sector, plays a key leadership... ...Development Manager brings a business development-first mindset and experience in a legal or professional services environment.Working...
Suggested
Full time
Work at office
Remote work
Relocation
Visa sponsorship
Relocation package
DLA Piper
Reston, VA
3 days ago
Customer Success Manager - Core (Sales & Service) Clouds - Missionforce - TS/SCI Clearance
$123.1k - $273k
To get the best candidate experience, please consider applying for a maximum of 3 roles within... ...AI CRM, where humans with agents drive customer success together. Here, ambition meets... ...future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible...
Suggested
Full time
Work at office
Remote work
Flexible hours
3 days per week
Salesforce
Herndon, VA
2 days ago
Front Desk & Guest Experience Specialist
B. F. Saul Company Hospitality Group is seeking a motivated guest services professional to assist guests with check-ins/check-outs, reservations, and requests. You will work to ensure an exceptional stay, with knowledge of hotel outlets and local attractions, while maintaining...
Suggested
Local area
B.F. Saul Company Hospitality Group
Sterling, VA
2 days ago
Guest Experience Specialist
$18.2 per hour
...MAP Schedule Full Time Located Remotely? N Position Type Non-Management Pay Range: $18.20-$18.20 per hour POSITION SUMMARY Our jobs aren... ...smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists...
Hourly pay
Full time
Work experience placement
Local area
Remote work
Marriott International Inc
Herndon, VA
3 days ago
Guest Experience Specialist
$17.95 per hour
...( Schedule Part Time Located Remotely? N Position Type Non-Management Pay Range: $17.95-$17.95 per hour Tip Eligible: Y POSITION... ...smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists...
Hourly pay
Part time
Work experience placement
Local area
Remote work
Day shift
Afternoon shift
Marriott
Herndon, VA
5 days ago
Sales & Client Success Manager (Experienced Required)
...Job Summary Sales & Client Success Manager Noor Esthetique and Wellness Center... ...-driven role at the heart of our client experience. Position Summary The Sales & Client... ...driven ~ Professional presence with a customer-first attitude Compensation & Benefits...
Full time
Part time
Seasonal work
Noor Esthetique and Wellness Center
Sterling, VA
27 days ago
Cashier & Guest Experience Specialist
...for a friendly and reliable cashier to join our team. As a cashier, you will ensure a memorable dining experience by accurately handling transactions and meeting customer needs. Ideal candidates will have strong communication skills, multitasking abilities, and a positive...
Flexible hours
Afternoon shift
Moby Dick House Of Kabob
Sterling, VA
3 days ago
Customer Success Manager
...world and global team that supports our customer’s needs. We are looking for someone with... ...visit: As a Customer Success Manager , you will partner with customer stakeholders... ...to resolve issues and optimize customer experience Find paths for success , helping...
Contract work
IOTAP Inc. US Positions
Reston, VA
27 days ago
Client Success Manager
...About the Client Success Manager position We're looking for a driven and passionate... ...functional teams to deliver exceptional client experiences while upholding company standards and... ...in client success, account management, customer experience, or a related role, or an...
Full time
Orion Solutions
Reston, VA
more than 2 months ago
Multi Site Customer Service Coordinator
$17.69 - $22.28 per hour
...- $22.28 per hour Job Title: Area Customer Service Coordinator Summary: Join... ...Courier coordination Printer fleet management Travel locally, including day trips... ...with at least 12 months of relevant work experience Flexibility and adaptability to meet...
Hourly pay
Work experience placement
Work at office
Worldwide
Flexible hours
Shift work
Ricoh Americas Corporation
Reston, VA
3 days ago
Front of House Manager
...Description: Glory Days Grill continues to grow and we are searching for restaurant managers to lead great teams! Glory Days Grill offers: • Competitive salary based on experience • Heath, dental and vision benefits • Paid vacation (1 week every 6 months)...
Full time
Glory Day's
Reston, VA
5 days ago
Engagement Manager, Worldwide Public Sector Professional Services, State and Local Government & Education
$151k - $204.2k
Application deadline: Sep 9, 2026AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that... ...as needed.About the teamAbout AWS AWS values diverse experiences. Even if you do not meet all of the preferred...
Local area
Worldwide
Flexible hours
AmazonWebServices
Herndon, VA
2 days ago
Senior Engagement Manager, WWPS ProServe
$153.6k - $207.7k
...highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery... ...discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like... ...and program/project management experience, you will validate technical solutions against...
Contract work
Flexible hours
AmazonWebServices
Herndon, VA
9 hours ago
DOD Client Executive
$194.29k - $323.81k
...within existing strategic clients, and management of current DoD engagements (prime and sub... ..., ensuring high-quality delivery, customer satisfaction, and effective P&L oversight... ...equivalent combination of education and work experience Minimum 15 years of experience...
Full time
Contract work
Temporary work
For contractors
Work experience placement
For subcontractor
Work at office
Remote work
Flexible hours
NTT DATA
Herndon, VA
2 days ago
Communications Security (COMSEC) Manager, US ADC Security
$116.4k - $203.6k
Are you skilled at helping customers to address their program requirements? Do you want to... ...hiring a Communications Security (COMSEC) Manager to help manage and continue to develop... ...ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the...
Flexible hours
AmazonWebServices
Herndon, VA
1 day ago
Engagement Manager, WWPS U.S. Federal ProServe
$131.2k - $177.6k
...highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery... ...discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like... ...and program/project management experience, you will validate technical solutions against...
Flexible hours
AmazonWebServices
Herndon, VA
2 days ago
Assistant Store Manager - Customer Experience
...Assistant Store Manager Customer Experience PetSmart does Anything for Pets – JOIN OUR TEAM! Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to...
Weekly pay
Full time
Immediate start
Home office
Weekend work
Afternoon shift
PetSmart
Sterling, VA
2 days ago
Head of Facility Management
...Job Summary The Director, Facilities Management plans, coordinates and directs all functions and activities of the Department... ...productivity and patient satisfaction goals Education & Experience: Education: College degree preferred in architecture,...
Patterns Hiring, Inc.
Reston, VA
1 day ago
Director, Facilities Management
$80k - $225k
...Director, Facilities Management Herndon, VA Clarity Innovations is a trusted national security partner, dedicated to safeguarding... .... Requirements: ~10+ years of facilities management experience, including responsibility for complex, multi-site operating environments...
For contractors
Work at office
Local area
Relocation
Clarity LLC
Herndon, VA
1 day ago
Director of Facilities Management
...Recruits is seeking an experienced hospital-based Facilities Management leader to oversee all engineering, telecommunications, security... ...long-term facilities planningRequired Background:• 10+ years of experience in hospital facilities/building operations• Minimum 5 years of...
She Recruits LLC
Reston, VA
5 days ago
DOD Client Executive
$194.29k - $323.81k
...within existing strategic clients, and management of current DoD engagements (prime and sub... ..., ensuring high-quality delivery, customer satisfaction, and effective P&L oversight... ...equivalent combination of education and work experience Minimum 15 years of experience...
Contract work
Temporary work
For contractors
Work experience placement
For subcontractor
Work at office
Remote work
Flexible hours
Sierra Systems, An Ntt Data Company
Herndon, VA
5 days ago
Sales Business Development Manager
$180.2k - $227.7k
...MEET THE TEAMCisco Federal Sales Program Management Office (PMO) provides centralized... ...programmatic knowledge and government contracting experience with outstanding communication and... .... Ability to balance and prioritize customer, sales, and business needs.* Developing...
Full time
Contract work
Temporary work
Live in
Work at office
Local area
Relocation
Flexible hours
CISCO Systems
Herndon, VA
3 days ago
Virtual Sales Account Executive - Splunk Defense Joint Forces (Remote)
$124.2k - $156.9k
...beneficial, positive relationships with customers.Your ImpactFollow up with inbound leads... ...analytics, security software, risk management software or networking performance).Previously... ...annual sales quotas.Technical experience using CRM system, Word, Excel, and SalesForce...
Full time
Temporary work
Local area
Remote work
Flexible hours
CISCO Systems
Herndon, VA
9 hours ago
Head of Facilities (Full-Time)
$98.19k - $166.92k
...Description The Facilities Manager is responsible for ensuring that company facilities operate safely, efficiently, and productively... ...~ At least 10 years of related facilities management experience or transferrable skills. Preferred Skills/Experience ~...
Full time
Contract work
For contractors
Work experience placement
Work at office
Local area
Shift work
3 days per week
ICF
Reston, VA
2 days ago
Head of Facilities (Full-Time)
...International LLC is seeking a skilled Facilities Manager to oversee the readiness, maintenance,... ...logistics, or related field. ~5 years experience in facility management, building... ...Trust or Secret clearance (depending on customer). Preferred Qualifications: ~7 years...
Full time
Contract work
Temporary work
For contractors
For subcontractor
Local area
Worldwide
SOS International LLC
Reston, VA
5 days ago
Facilities Manager
...seeking out diverse perspectives from our customers, communities and each other. Life at... ...critical work. The East Coast Facilities Manager plays a key role in ensuring those spaces... ...service, and creating exceptional workplace experiences. You are someone who naturally leans...
For contractors
Work at office
Remote work
Axon
Sterling, VA
5 days ago
Senior Manager, Facilities
$125k - $135k
...Senior Manager, Facilities - Vienna, VA (in-office) Unique opportunity in McLean/Vienna for company and people-minded individual... ...special projects as assigned. Preferred Qualifications & Experience ~ BS/BA Degree preferred ~7+ years of relevant...
For contractors
Work at office
Flexible hours
Cherry Bekaert
Reston, VA
5 days ago
Head of Facilities (Full-Time)
$59.6k - $122.1k
...Job Title: Facilities Manager Job Category: Logistics Time Type: Full time Minimum... ...BA/BS degree and 4+ years of related experience; additional relevant experience may be considered... ...high-performing group dedicated to our customer's missions and driven by a higher...
Full time
Contract work
For contractors
Work experience placement
Local area
Flexible hours
CACI International
Reston, VA
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Manager. Be the first to apply!