Sales & Client Success Manager (Experienced Required)

Job Description

Job Description

Job Summary

Sales & Client Success Manager

Noor Esthetique and Wellness Center

Part- time/ Full Time

In-Person | Sterling, VA, United States

Reports To: Medical Director

About Us

At Noor, we are a premier medspa and wellness clinic dedicated to delivering exceptional results and personalized care through aesthetic, regenerative, and holistic treatments. Our team of medical providers and wellness professionals offers industry-leading services including injectables, laser therapies, hormone balancing, skincare, body sculpting, and IV therapy.

We are seeking a Sales & Client Success Manager to help lead client engagement, optimize patient satisfaction, and drive revenue growth. This is a dynamic, relationship-driven role at the heart of our client experience.

Position Summary

The Sales & Client Success Manager serves as the central liaison between the clinic and our valued clients. This role combines front-end consultative selling with back-end relationship nurturing, ensuring that every client receives exceptional service, care continuity, and maximized treatment value.

Key Responsibilities ️Sales & Growth

• Conduct consultations to recommend treatment plans based on client goals

• Meet or exceed monthly sales targets (e.g., service packages, memberships, retail)

• Upsell and cross-sell treatments based on outcomes, seasonal offerings, and trends

• Track and manage leads from marketing campaigns, events, and referrals

• Analyze sales performance and provide input on pricing, promotions, and service bundling

Client Success & Retention

• Build long-term relationships with clients through follow-up calls, emails, and in-person touch points

• Monitor client satisfaction and resolve concerns quickly and professionally

• Track treatment outcomes and ensure consistent scheduling for optimal results

• Guide clients through pre/post-treatment instructions and FAQs

• Maintain CRM or EMR notes on client preferences, history, and feedback

Operations & Reporting

• Collaborate with front desk and provider team to streamline scheduling and treatment flow

• Provide concierge-style support by assisting practitioners during procedures to ensure a seamless and elevated client experience.

• Prepare weekly/monthly reports on client retention, revenue, and performance KPIs

• Provide input on inventory trends related to sales

• Represent the clinic during community events, open houses, or virtual consultations

Qualifications

• 2+ years in sales, client relations, or business development — preferably in medspa, aesthetics, luxury health/wellness, or concierge medicine

• Knowledge of treatments such as Botox/ Dysport, laser services, RF microneedling, IV therapy, etc. (preferred, not required)

• Excellent verbal and written communication skills

• High EQ with a passion for health, beauty, and client care

• Organized, tech-savvy (experience with EMR/CRM tools), and goal-driven

• Professional presence with a customer-first attitude

Compensation & Benefits

• Competitive base salary + uncapped commission

• Employee discounts on treatments and retail products

• Paid training and continuing education opportunities

• Bonus opportunities for performance and referrals

• Health/wellness benefits (if applicable)

To Apply:

Send your resume and a short cover letter to View email address on us.fitly.work . Please include “Sales & Client Success Manager – [Your Name]” in the subject line.