Service BDC Agent

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. Must be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Greet customers and provide informationon shuttle schedule if needed Contact and communicate with customers to identify automotive service needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Complete internet lead management service work plans on a daily basis Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinentcustomer information and document in the system accordingly Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50+ calls per day Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Appointment setting experience a plus Able to multi-task in a fast pacedenvironment Various language proficiencyis always a plus Team player Must be atleast eighteen years of age Must be able to pass pre-employment screens (background and drug test) Company Benefits: Pay and Recognition: Weekly pay Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member’s eligible Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities

INDOTHER