Information Desk Representative - Omaha, On Call Flexible Weekend Evening Hours

***Great job for students wanting flexibility!*

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RESPONSIBILITIES:**
* Provides customer service to all entering Madonna facilities as the first source for directions and assistance to those in need. * Provides directions and guidance and information to visitors, patients, residents and staff and external parties with excellent customer service displaying Madonna hospitality with a friendly demeanor. * Primarily performs basic duties which includes in-person direct verbal communication as well as by telephone following Madonna confidentiality policies and HIPAA regulations. * Assists with training other staff and volunteers as assigned. * Provides general information to patients, vendors, caregivers/visitors and employees and all others entering the facility to help with way-finding. * Responds to emergency codes using proper procedures assisting others in the area to do the same. * Maintains knowledgeable about Madonna through reading of the Madonna Hub, Independent, checking the information book and other information offered by Madonna. * Greets people and verbally shares appropriate authorized information. Provides guidance to patients, visitors and Madonna staff and all others in a pleasant and friendly as well as informed manner. * Performs various tasks such as taking messages or giving directions/instructions, to internal and external parties. * Provides assistance to volunteers. * Answers telephone and makes telephone calls in order to efficiently relay calls or messages to others. * Assists with packages, flowers, and other items delivered to ensure timely pick up or delivery to appropriate parties **QUALIFICATIONS****:**
* High School diploma or equivalency required. * Experience in information desk, receptionist, customer service or medical environment requiring frequent public interaction preferred. * Must have excellent customer service and problem solving skills. * Excellent communication skills required including verbal, (in person or by telephone), and written clarity. * Must be able to work independently, as well as in collaboration with others. * Must have the ability to operate standard office equipment and basic computer access. * Must be at least 18 years of age.