Dynamics 365 Technical Lead

Dynamics 365 Technical Lead

Location: Remote-Canada

Duration: 6+ Months

The Role

Reporting to the Director of Product Development, your role as Dynamics 365 Technical Lead is key to our success in meeting our goals of enhancing our Total Mental Health product and growing it internationally.

What You’ll Do

• Solution Architecture: Design scalable, secure, and efficient solutions using Dynamics 365 modules (Customer Engagement) and the Power Platform.
• Technical Leadership: Lead and mentor a team of developers, ensuring adherence to coding standards, best practices, and architectural guidelines.
• Customization and Development: Build complex functionality and oversee customizations, plugins, workflows, integrations, and extensions using Power Platform, C#, JavaScript, Dataverse and Azure services.
• Performance Optimization: Identify and resolve performance issues in Dynamics 365 applications, ensuring optimal system efficiency and user experience.
• Stakeholder Collaboration: Collaborate with Solutions Architect, developers, business analysts, project managers, and end-users to translate business requirements into technical solutions.
• Data Management: Ensure effective data modelling, migrations, and integrity within Dynamics 365 and integrated systems.
• Governance and Compliance: Implement governance policies for customization, environment usage, and data security to align with organizational standards.
• Release Strategy: Work with the release manager to ensure the developers are compliant with the release strategy and follow the best practices for smoother deployment.
• Documentation and Knowledge Sharing: Maintain detailed documentation of solution designs, architecture decisions, and development processes; actively share knowledge within the team.
• Problem Solving and Support: Provide advanced troubleshooting for technical issues, supporting production environments and implementing preventive measures.
• Stay Updated: Keep up with the latest Dynamics 365 updates, features, and best practices to leverage new opportunities for innovation.

Qualifications

What You Bring:

• Experience: 8+ years in Dynamics 365 development, solution design, and implementation roles, with at least 4 years in a technical leadership capacity.
• Technical Expertise: In-depth knowledge of Dynamics 365 modules especially Customer Service, Omnichannel, Field Service and the Power Platform (Power Apps, Power Automate, Dataverse).
• Development Skills: Strong experience with custom development using C#, JavaScript,.NET, Dataverse Plugins/Actions and Power Platform tools.
• Integration Knowledge: Expertise in integrating Dynamics 365 with Azure Functions, Logic Apps, API connectors, or middleware like KingswaySoft or SSIS.
• Leadership: Proven ability to lead and mentor technical teams, fostering collaboration and knowledge-sharing.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
• Best Practices Knowledge: Familiarity with Agile development methodologies, DevOps practices, and ALM strategies for Dynamics 365 projects.
• Attention to Detail: A meticulous approach to design, testing, and quality assurance.
• Communication Skills: Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
• Adaptability: Ability to commit to continuous learning to implement modern solutions to solve business challenges.

Great To Have

• Experience with Customer Insights and Journeys module.
• Ability to setup and run performance testing.