Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing outstanding customer service to all United World Telecom prospective and existing customers through in-depth knowledge of company services and websites.

Duties & Responsibilities

• Answer inbound calls and customer inquiries by phone, email and chat
• Responsible for providing customers with service information and order updates with confidence
• Processing customer orders through various web interfaces and working with vendors
• Handle customer disputes, billing inquiries and payments
• Work with sales, technical support and accounting teams in handling customer inquiries
• Attend other related tasks as needed
• Schedule: Monday Friday: 8:00am 5:00pm

Requirements & Experience

• High school or equivalent (Preferred)
• Prior customer service experience is preferred but not required
• Self-motivated with excellent organizational, analytical, and relationship-building skills
• Excellent verbal and written communication skills in English
• Experience with Microsoft Office and/or Google Suite
• Positive attitude
• Ability to multitask
• Ability to work in a fast-paced environment
• Multilingual is a plus

Benefits

• Health insurance
• 401(k)
• Paid time off
• Paid sick time
• Growth opportunities