Customer Service Representative

Customer Service Representative

Nesco Resource is looking for a detail-oriented Customer Service Representative for our client to manage domestic and international customer accounts. This role involves order entry, logistics coordination, invoicing, and customer communication to ensure accurate, on-time delivery and excellent service.

Key Responsibilities

• Process and manage customer orders using SAP and PeopleSoft
• Coordinate shipping logistics using Origin Manager
• Respond to customer inquiries within 24 hours
• Create and maintain customer profiles and purchase orders
• Issue credits/rebates and resolve payment discrepancies
• Collaborate with internal teams (Shipping, Finance, Planning, etc.)
• Support sales with reports and pricing quotes

Requirements

• 2+ years' experience in customer service or corporate environment
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office (Outlook, Teams, Word, SharePoint)
• Excellent communication and problem-solving skills
• Experience with SAP is a plus
• Associate degree preferred, not required

Perks

• Collaborative team environment
• Opportunity to grow product and logistics knowledge

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.