Lead Field Service Technician Overnight Operations

Lead Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is looking for two Lead Field Service Technicians to report to our sites in Riverview, Bartow, Lakeland, Plant City, or Mulberry, FL. These technicians will lead overnight operations while servicing and maintaining industrial wastewater treatment equipment. This is a high-impact, hands-on leadership role responsible for driving safe, efficient execution, serving as the overnight subject matter expert, and providing technical guidance to both the team and customer.

What your day will look like as a Lead Field Service Technician

The Elite/Lead Field Service Technician is the overnight lead and primary point of contact for operations, ensuring work is completed safely, efficiently, and with a high level of quality. This role serves as the subject matter expert in industrial wastewater treatment, providing real-time troubleshooting, technical expertise, and operational support while maintaining strong customer relationships.

Responsibilities include:

• Acting as the overnight lead and primary point of contact for team members and customer interactions.
• Serving as the subject matter expert in industrial wastewater treatment by providing expert guidance and technical support.
• Providing real-time direction and prioritization to keep work progressing safely and on schedule.
• Modeling and reinforcing a safety-first culture while ensuring compliance with all safety procedures.
• Performing routine safety and operational inspections across equipment, processes, and work areas.
• Troubleshooting equipment, process, and operational issues to minimize downtime.
• Maintaining situational awareness and adjusting priorities based on changing operational needs.
• Supporting customer-facing interactions with professionalism, responsiveness, and timely issue resolution.
• Driving execution by ensuring work is completed accurately, efficiently, and to the highest quality standards.
• Leading overnight projects, continuous improvement initiatives, and operational enhancements.
• Identifying recurring issues and recommending solutions to improve equipment reliability and operational performance.
• Ensuring tools, materials, and work areas are organized and ready to support efficient operations.
• Providing detailed shift handoffs, including operational status, risks, and follow-up actions.
• Escalating critical issues appropriately while taking ownership of immediate problem-solving.

Schedule:

We are hiring for two overnight positions, both working 7:00 PM 7:00 AM:

• Position 1: Every Sunday, Monday, Tuesday, and every other Wednesday.
• Position 2: Every Thursday, Friday, Saturday, and every other Wednesday.

Benefits for Lead Field Service Technicians:

• Health, Dental, and Vision insurance available on your first day of employment.
• Generous retirement savings plan.
• Generous PTO package and paid holidays.
• Career progression and development opportunities.
• Company wellness, rewards and recognition, and employee discount programs.

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe you would be a great fit, we encourage you to apply today.

Position Requirements for Lead Field Service Technicians:

• High school diploma or GED required; additional technical or operational training preferred.
• Strong expertise in industrial wastewater treatment required.
• Minimum of three (3) years of experience leading projects and/or teams in an industrial, manufacturing, wastewater treatment, operations, or similar environment.
• Proven experience in industrial operations, manufacturing, wastewater treatment, logistics, warehouse, or other fast-paced operational environments.
• Strong understanding of workplace safety practices and operational discipline.
• Demonstrated troubleshooting ability and strong problem-solving skills.
• Ability to work independently while serving as a trusted technical resource for the team.
• Strong communication, leadership, ownership, and accountability skills.
• Ability to manage multiple priorities while maintaining safety and execution standards.
• Proficiency with Microsoft Office, smart devices, operational reporting systems, and documentation preferred.
• Ability to work in a high customer-facing environment.
• Ability to identify and remedy potential safety concerns.
• Ability to pass a background check, motor vehicle record (MVR) review, and drug screen.
• Valid driver's license with a clean driving record.

Starting pay is dependent on multiple factors, including skills, experience, and work location, and is not typically at the top of the range. We offer a competitive compensation package that includes Medical, Dental, Vision, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation