Account Executive - Hospice & Post-Acute Care Partnerships

Location: Boise, Idaho (with regional travel throughout Idaho and the Pacific Northwest)
Reports To: COO / Director of Sales
Employment Type: Full-Time

About ProCare

ProCare Medical Equipment is a locally owned healthcare company providing durable medical equipment, respiratory services, wound care solutions, and clinical support to hospice agencies, skilled nursing facilities (SNFs), assisted living communities, healthcare providers, and patients throughout the region.

We are expanding rapidly and seeking a relationship-focused healthcare sales professional who thrives on building long-term partnerships, identifying opportunities, and helping healthcare organizations improve patient care through exceptional service and operational support.

Position Summary

The Account Executive will serve as the primary relationship manager for existing contracted customers while also driving strategic growth through new hospice and skilled nursing facility partnerships. This role combines account management, consultative sales, market development, contract support, and customer retention.

The ideal candidate is equally comfortable maintaining executive-level relationships, solving customer challenges, coordinating internal resources, and developing new business opportunities in emerging markets.

Key Responsibilities

Account Management & Customer Retention

• Serve as the primary point of contact for assigned hospice, SNF, and post-acute care accounts.
• Conduct regular customer visits and business reviews.
• Maintain strong relationships with facility administrators, DONs, social workers, discharge planners, clinical leadership, and executive teams.
• Identify opportunities to improve service levels, communication, and customer satisfaction.
• Coordinate with operations, billing, customer service, warehouse, and clinical teams to resolve customer concerns.
• Monitor account performance, contract compliance, and growth opportunities.
• Support contract renewals and long-term customer retention efforts.

Business Development & Market Expansion

• Prospect and develop new hospice, skilled nursing, assisted living, and healthcare facility relationships.
• Execute territory growth plans aligned with company expansion goals.
• Identify key decision-makers and build strategic relationships.
• Conduct needs assessments and present customized service solutions.
• Support negotiations and contracting discussions with prospective customers.
• Develop and maintain a robust sales pipeline.
• Represent ProCare at industry events, association meetings, and community networking opportunities.

Strategic Growth Initiatives

• Assist leadership with new market development and expansion projects.
• Support launch activities in emerging territories.
• Identify competitive threats, market trends, and growth opportunities.
• Gather customer feedback and market intelligence to support business decisions.
• Collaborate with operational leadership on strategic initiatives and service improvements.

CRM & Reporting

• Document customer interactions and opportunities in the CRM.
• Maintain accurate pipeline and account records.
• Track sales activity, customer touchpoints, and revenue growth.
• Provide regular updates regarding opportunities, risks, and customer concerns.
• Participate in sales meetings and strategic planning sessions.

Qualifications

Required

• 3+ years of sales, account management, healthcare operations, or business development experience.
• Strong relationship-building and communication skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Demonstrated success in customer-facing roles.
• Valid driver's license and ability to travel throughout assigned territory.
• Proficiency with Microsoft Office and CRM systems.

Preferred

• Experience working with hospice, skilled nursing, long-term care, post-acute care, home health, DME, HME, respiratory therapy, or healthcare services.
• Knowledge of Medicare, Medicaid, healthcare reimbursement, or post-acute care operations.
• Experience negotiating service agreements or contracts.
• Existing relationships within the Idaho or Oregon healthcare market.

What Success Looks Like

Within the first year, the successful candidate will:

• Maintain strong relationships with existing contracted customers.
• Increase customer engagement through regular account reviews and proactive communication.
• Develop new hospice and SNF opportunities.
• Successfully support contract executions and expansions.
• Contribute to ProCare's strategic market growth initiatives.
• Become a trusted advisor to customers and referral partners.

Compensation & Benefits

• Competitive base salary
• Performance-based commission and bonus opportunities
• Health benefits
• Paid time off
• Mileage reimbursement
• Professional development opportunities
• Career growth within a rapidly expanding healthcare organization

Why ProCare?

At ProCare, we believe exceptional customer service and strong partnerships improve patient outcomes. We are looking for someone who values relationships, takes ownership of their territory, and wants to play a significant role in helping healthcare organizations serve their patients more effectively.

If you enjoy building lasting partnerships, solving problems, and helping grow a mission-driven healthcare company, we would love to hear from you.

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