064 RETAIL - THIRD KEY (79607)

064 Retail - Third Key

064 Austin South Park Meadows - Austin, TX 78748; 221 Pflugerville - Pflugerville, TX 78660

Overview

Position Type Full Time

Description

Summary The individuals who perform this job support the Store Manager and Assistant Store Manager in achieving all store objectives including maximizing sales, ensuring team member productivity, assisting in payroll controls, and driving overall profitability in the store. They directly supervise sales staff, stockers, cashiers, receivers, and all other non-management team members. In addition to supervisory duties, they assist as needed throughout the store and are proficient at all in-store functions. Essential Duties and Responsibilities Including, but not limited to, the following:

• Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
• Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
• Carry keys and alarm codes; open and close the store, arm and disarm the alarm system.
• Respond to after-hours alarm calls and follow the appropriate procedure based on the situation.
• Maintain confidentiality of assigned codes and possession of keys at all times.
• Manage bank deposits and balance safe.
• Respond to emails and phone calls as required.
• Drive guest service standards by motivating team members and modeling expected service behaviors.
• Demonstrate proficiency in all operational disciplines including but not limited to, receiving, cashiering, stocking, sales, and paperwork expectations.
• Perform any job duties in the store when needed or required by staffing needs. Adhere to the job description corresponding to the role being filled.
• Properly use and maintain computers, registers, and scanner equipment.
• Train team members on all operational disciplines including, but not limited to, job functions and TABC compliance.
• Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
• Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability.
• Seek to continually develop staff.
• Assist sales staff and cashiers on completing sales, especially complicated or extraordinary transactions.
• Resolve guest complaints and concerns with courtesy and respect, always go the extra mile. Involve the Store Manager or District Manager when needed.
• Assist guests as needed, advising them with product suggestions with a focus on in-house brands when appropriate.
• Supervise cashiers and review till reconciliation for accuracy, including cash and all media.
• Be available to the front end at all times so keyholder functions can be performed, including but not limited to, cash drops.
• Ensure accurate preparation of daily transaction record for cashiers.
• Work with Store Manager and Assistant Store Manager to create schedules and assign specific tasks to team members.
• Work with Loss Prevention to train and model safety and security expectations for all team members.
• Immediately and properly document and report workplace injuries.
• Immediately and properly report instances of theft.
• Walk store daily to review pricing (especially on displays and case stacks), verify price tags are accurate and legible, ensure the shelves are dusted and cleaned, and immediately address trip hazards.
• Maintain and assign monthly/weekly/daily cleaning schedule for the store at the Store Managers discretion.
• Assist in the hiring process using our Human Capital Management (HCM) system.
• Assist Store Manager in application of discipline, with guidance from District Manager and Human Resources as needed.
• Assist and assign team members tasks for inventory preparation.
• Prepare for inventory and assist in the inventory process.
• Review and verify accuracy of all receiving paperwork prior to submission to AP.
• Research and resolve paperwork and document discrepancies such as inventory and payroll issues.
• Communicate with store support departments as needed (buyers, reconciliation, HR, LP, IT, etc.).
• Support Store Manager by ensuring hours compliance for full- and part-time team members.
• Avoid conversations with coworkers when guests are present.
• Limit use of personal cell phone to work related activities only while on the sales floor.
• Carry out directives of Assistant Store Manager, Store Manager, and District Manager efficiently.
• Fulfill responsibilities with care and attention to detail.
• Practice teamwork and cooperation with others.
• Possess time management skills and be able to prioritize tasks.
• Ability to manage stress in a fast-paced environment.
• Walk, stand, and bend, regularly. Use of arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more occasionally. Communicate with and hear team members and guests. Able to see, both up close and at a distance, all aspects of the business operation.
• Work in accordance with all safety regulations of Specs Family Partners and OSHA.
• Other projects and tasks assigned by Assistant Manager, Store Manager, or District Manager. Yes, you may have to clean the restroom.
• Attendance and timeliness are required. It is hard to assist the Assistant Manager and Store Manager, and lead the team, from home.
• Supervisory Responsibilities Supervises hourly staff in day to day activities; Responsibilities include staff training, directing work, addressing complaints, and resolving problems with Store Manager/District Manager input when necessary.

Qualifications

• Direct the daily activities of clerks and sales consultants; manage break schedules and ensure all floor tasks are completed.

• Act as a primary keyholder. Responsible for opening/closing the store, securing the premises, and performing safe counts and cash drops.

• Handle complex transactions, including voids, returns, and manager overrides. Ensure all TABC regulations regarding age verification are strictly followed.

• Act as the first point of contact for customer service issues or staff concerns during your shift.

• Ability to think on your feet and make sound judgments regarding store safety and customer satisfaction.

• While you manage the whole store, a strong baseline knowledge of spirits, wine, and craft beer is essential to assist customers and train staff.

Qualifications

• Experience: Minimum 12 years of retail experience, preferably in a high-volume or "big box" environment. Previous supervisory experience is a major plus.

• Certifications: Must have (or be able to obtain) a TABC Seller/Server certification.

• Availability: Must be flexible to work nights, weekends, and holidays (the "busy times" in the liquor industry).

• Physical Requirements: Ability to be on your feet for 8+ hours and lift/move heavy cases of product.