Sales Operation Specialist - Fleet

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Title: Sales Operation Specialist - Fleet

Key Responsibilities

• Key Account Order Management

Act as the primary operational contact for corporate and fleet customers, supporting the end-to-end vehicle ordering and fulfillment process.

• Order Fulfillment & Delivery Coordination

Manage vehicle orders in CRM/ERP systems, monitor production and stock availability, and coordinate with logistics, supply chain, and delivery teams to ensure timely customer deliveries.

• Sales Operations Support

Support Key Account Managers in quotation preparation, order processing, contract administration, and customer onboarding activities.

• Fleet Allocation & Inventory Management

Coordinate vehicle allocation for fleet customers, optimize inventory utilization, and ensure alignment between customer demand and vehicle availability.

• Customer Delivery Tracking

Monitor order status from order placement through vehicle handover, proactively communicate updates, identify risks, and resolve delivery issues.

• Sales Program & Pricing Administration

Implement fleet sales programs, pricing policies, and commercial conditions, ensuring consistency and compliance with company guidelines.

• Incentive & Rebate Management

Track and administer fleet customer incentive programs, rebates, and special commercial agreements, ensuring accurate calculation and timely settlement.

• Business Analysis & Reporting

Analyze sales performance, order pipeline, inventory levels, and delivery KPIs. Prepare regular reports and insights to support business planning and management decision-making.

• Process Optimization

Continuously improve sales operation processes and system workflows to enhance efficiency, data accuracy, and customer satisfaction.

• Cross-functional Collaboration

Work closely with logistics, finance, product, marketing, and aftersales teams to ensure seamless customer experience and successful execution of Key Account business.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Economics, or a related field.
• Experience working with German fleet customers, leasing companies, corporate customers, or automotive retail operations is highly preferred.
• Experience managing complex order fulfillment processes and coordinating multiple stakeholders.
• Strong analytical skills with a data-driven mindset.
• Proficiency in SAP/CRM systems and Microsoft Excel.
• Excellent communication and organizational skills.
• Native-level or business-fluent German (C1/C2) and professional English skills.
• Detail-oriented, proactive, and capable of working in a fast-paced international environment.

What We Offer

• A dynamic and international workplace within a rapidly growing EV brand.
• Opportunity to contribute to XPENG’s expansion and dealer network development in Europe.
• Competitive compensation and benefits package.
• Open communication culture and opportunities for professional growth.

Next steps:

To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.