New Patient Appointment Setter

Job Description

Job Description

LifeWorks Wellness Center is seeking a friendly, driven, and highly organized New Patient Call Appointment Setter to serve as the first point of contact for prospective patients. In this role, you'll reach out to warm leads who have already expressed interest in learning more about LifeWorks Wellness Center, build rapport, and connect qualified prospects with a New Patient Scheduler for a more in-depth conversation.

This is a phone-focused position ideal for someone who enjoys engaging with people, thrives on hitting goals, and wants to be part of a fast-paced, patient-centered team.

Who we are:
LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida's leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs.

Key Responsibilities

• Contact warm leads through outbound phone calls in a timely and professional manner
• Build rapport and create a positive first impression of the clinic
• Conduct a brief qualification screening using established guidelines
• Identify whether the prospect meets the basic criteria for moving forward
• Transfer qualified callers directly to an available New Patient Scheduler whenever possible
• Schedule a callback appointment with a New Patient Scheduler when an immediate transfer is not available
• Accurately document all conversations and outcomes in the CRM
• Follow established scripts while maintaining a natural, conversational approach
• Meet daily, weekly, and monthly activity and appointment-setting goals
• Maintain confidentiality and comply with HIPAA and company policies
• Work closely with the sales team to ensure a seamless handoff of qualified prospects

Qualifications

• High school diploma or equivalent
• Previous experience in customer service, call center, appointment setting, inside sales, or telemarketing preferred
• Excellent verbal communication and active listening skills
• Friendly, confident, and professional phone presence
• Comfortable making a high volume of outbound calls
• Strong organizational and time management skills
• Basic computer proficiency and experience using CRM software preferred
• Ability to follow scripts while adapting to each conversation

Desired Skills

• Positive attitude and resilient mindset
• Strong relationship-building skills
• Comfortable handling objections
• Self-motivated with the ability to work independently
• Goal-oriented and motivated by performance metrics
• Ability to multitask while documenting calls accurately

Language Skills
Must speak, read, write, and type English. Must have superior communication skills.

Physical Demands of Position:
While performing the duties of this job, the employee must be able to:

• Sit, type, and speak on the phone for extended periods (up to 8 hours)
• Climb stairs and move between buildings on campus
• Work in a shared office environment

Compensation: $20-$21 per hour
Hours:
• Full-time, minimum of 37.5 hours per week
• Monday through Friday
Benefits:

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Employee discount
• Paid Time Off
• Holiday Pay

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.

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