Financial Aid Advisor

Financial Aid Call Representative-Higher Education Our client, a leader in higher education, is seeking a dedicated and compassionate Financial Aid Call Representative to join their team. As a Financial Aid Call Representative, you will be an essential part of the Financial Aid department supporting students and families through their financial aid journey. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude, which will enable you to thrive in this supportive environment. Location: New York, NY 10003 Pay Range: $28-32hr Duration: 4 months (January 26th 2026 thru May 8th 2026) Monday - Friday except holidays, 9:45am - 4:15pm (6.5 hours minus 1 hour lunch=5.5 hours per day) What's the Job? Provide phone coverage for the Office of Financial Aid, responding to student and parent inquiries with professionalism and empathy. Assist students and families in navigating NYU's Albert Student Center regarding To Do list items or holds impacting their financial aid and disbursement. Guide families through the federal application process on Studentaid.gov, ensuring they understand each step and requirements. Coordinate with various offices to ensure students receive accurate and timely responses to their financial aid questions. Follow FERPA guidelines to maintain the confidentiality and security of student information, exercising good judgment and discretion at all times. What's Needed? Strong communication skills with the ability to convey information clearly and professionally. Ability to navigate online platforms and assist others in understanding complex processes. Reliable attendance and punctuality to ensure consistent support for students and families. Willingness to learn and adapt, with a positive attitude towards feedback and training. Commitment to maintaining confidentiality and adhering to privacy regulations. What's in it for me? Opportunity to contribute to students' educational journeys and success. Comprehensive training provided to support your professional growth. Engaging work environment focused on collaboration and support. Potential for future opportunities within the organization. Work in a meaningful role that makes a difference in students' lives. Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!