Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in January 2008 and has grown into one of the top producing offices in the area, with 18 team members across two locations. Many of our team members have been with us for years, and that stability is a testament to the strong, supportive culture we’ve built together.

We offer a 9/80 work option — nine-hour workdays with one weekday off every two weeks — as well as multiple mini contests throughout the year where team members can win cash or prizes. We also enjoy team events throughout the year to stay connected and celebrate our success.

We look for individuals who are kind, empathetic, team-oriented, and driven to make a difference in the community. Community involvement is a big part of who we are — we participate in many local events and are active members of the Baytown, La Porte, Crosby, Highlands, and Mont Belvieu Chambers of Commerce, as well as the Kiwanis Club and Lions Club.

We’re proud of the strong foundation we’ve built and the reputation we’ve earned as the largest agency in the area. If you’re looking for a team that works hard, supports each other, and makes an impact, this could be the perfect place to grow your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Randy Casey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.