Sales Associate

Job Title: Sales Associate

Location: Charlotte, NC - SouthPark Mall

Job Summary:

Material Good is a luxury retail destination specializing in fine jewelry, collectible timepieces, and bespoke creations. With a deep appreciation for craftsmanship and a commitment to delivering exceptional client experiences, headquartered in New York, NY, we operate boutiques in New York, Miami, Boston, Dallas, Aspen, and Charlotte.

As a Sales Associate at Material Good, you will play a critical role in launching and growing our presence in your given market. You will be responsible for driving personal revenue growth, managing your own client pipeline, and offering a high-touch, relationship-driven experience across all categories. With a blend of strategic outreach, in-store selling, and concierge-level service, you will help define what the MG experience looks and feels like in your market area. This roles will be heavily focused on our Timepiece offering.

Key Responsibilities:

Sales & Revenue Generation:

• Consistently meet or exceed monthly, quarterly, and annual individual sales goals across fine jewelry, pre-owned timepieces, and bespoke creations.

• Drive both transactional and relationship-based sales, converting walk-ins, appointments, and referrals into repeat clients.

• Proactively develop new business through daily client outreach, in-store networking, and off-site relationship building.

• Educate your existing client book on the world of MG—introducing them to our full suite of offerings and deepening their loyalty to the brand.

Client Development & CRM Management:

• Manage and grow your personal portfolio of clients through consistent follow-up, relationship nurturing, and strategic gifting or touchpoints.

• Maintain detailed records in the CRM, including preferences, sales history, and key dates to support high-touch, personalized service.

• Book and host private appointments both in-store and off-site; deliver white-glove service at every touchpoint.

• Assist with bespoke client jobs via our Atelier to develop strong product knowledge and a deep understanding of our custom design process.

Client Experience & Event Support:

• Assist with in-store events, trunk shows, and showroom activations—inviting and hosting high-potential clients and prospects.

• Support VIP experiences, including at-home appointments, concierge services, and client pickups/drop-offs.

• Engage in luxury community networking (private clubs, high-end service providers, charitable circles) to expand client acquisition efforts.

Product Expertise & Floor Presentation:

• Strong knowledge and interest in independent timepiece brands and a deep understanding of the collector mindset.

• Maintain in-depth knowledge of our fine jewelry collections, watch brands, and bespoke capabilities

• Stay ahead of trends and regularly communicate client feedback to the buying team to help inform inventory and replenishment strategies.

• Maintain pristine in-store presentation: assist with daily display setup and breakdown, weekly floor refreshes, and quarterly re-merchandising.

• Contribute to the organization of the vault/backstock and be proactive in ensuring new product is represented on the floor.

Operational Support & Sales Reporting:

• Ensure accurate processing of POS transactions, returns, exchanges, repairs, and client-owned sales.

• Coordinate with the Boutique Manager to track and report on personal sales goals, client retention, and pipeline development.

• Troubleshoot client issues and oversee the logistics of orders, special requests, and repairs with urgency and care.

• Provide feedback on client requests and product demand to support strategic buying decisions.

What We're Looking For:

• A proven track record of exceeding sales goals in a luxury retail environment—fine jewelry or watches strongly preferred.

• A self-starter with strong business acumen—you approach your book of business with ownership and accountability.

• Exceptional interpersonal skills with a natural talent for clienteling and relationship building.

• Experience using CRM systems and an organized, data-driven approach to client outreach.

• Passion for fine jewelry, timepieces, and personalized service; an eagerness to stay up to date on trends and market movements.

• Availability to work most weekends and flexibility to accommodate client needs, events, and seasonal schedules.