Personal Banker

Compensation Range Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.) About This Job Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance while helping customers with their daily financial challenges. Commerce recognizes and rewards talent, skills, and contributions. This role is located at the Kirkwood branch. Responsibilities Receive the tools, resources, and training you need to be successful and advance your career. Deliver an excellent customer experience in person and over the phone to meet financial needs. Actively listen to customers to make appropriate product and service recommendations. Educate customers on a variety of retail products and digital solutions that improve financial wellness. Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory requirements. Establish relationships with internal departments and refer customers to bank specialists when complex needs arise. Earn more than base pay through a quarterly incentive program. Essential Functions Interact with customers in person and over the phone to ensure needs-based conversations and sales fulfillment. Actively listen, understand, and recommend products and services to achieve individual and team goals. Educate customers on retail products and digital solutions that enhance the experience and support sales objectives. Ensure transactions are completed accurately and efficiently, compliant with all policies and regulations. Identify complex financial needs and refer customers to specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills with the ability to provide an excellent customer experience. Ability to meet personal and branch sales and customer service expectations. Motivated, organized self-starter with attention to detail and ability to manage multiple priorities. Team player with excellent written, verbal, and interpersonal communication skills. Adaptable to a variety of situations with an optimistic outlook aligned with culture and core values. Proficient with Microsoft Word, Excel and Outlook. Education & Experience High School diploma or equivalent combination of education and experience required. 1+ years sales or customer service experience required. Experience working in an environment with individual and team sales goals preferred. Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report. For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This range includes factors considered in determining the appropriate job level and making compensation decisions, such as location, skill set, education, experience, and training. The base pay estimate is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that correspond to meeting performance goals. The selected candidate may be eligible for the following benefits: employer-sponsored health, dental, and vision insurance; 401(k); life insurance; paid vacation; paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Location: 300 N Kirkwood, Kirkwood, Missouri 63122 Time Type: Full time #J-18808-Ljbffr