Systems Analyst I/II

Salary: $118,044.00 - $146,525.00 Annually
Location : City of Thornton; City Hall, CO
Job Type: Regular Full-Time
Job Number: 26151
Department: Management Services
Division: Information Technology
Opening Date: 05/27/2026
Closing Date: 6/12/2026 5:00 PM Mountain
FLSA: Exempt
WORK HOURS: STANDARD 40 HOUR WORKWEEK
PROBATION: One year (if not currently a certified City of Thornton employee)
STATUS 2: FLSA EXEMPT/CAREER SERVICE INCLUDED
BENEFITS: SEE BENEFITS TAB

About the Position
The Systems Analyst I/II serves as both a technical steward and business process administrator for City enterprise systems and applications. This position plays a key role in ensuring permitting, planning and property systems remain available, reliable, and aligned with the evolving needs of City departments. You will work closely with department stakeholders, technical teams, and vendors to translate business needs into system solutions, maintain operational stability, and drive continuous process improvement.
The level and amount at which the successful candidate will be hired depends on their qualifications and experience. The 2026 target hiring ranges and full pay ranges for each level are:

• Target hiring range for Systems Analyst I: $118,044 - $136,931 annually
  • Full pay range for Systems Analyst I: $118,044 - $155,818 annually
• Target hiring range for Systems Analyst II : $126,315 - $145,525 annually
  • Full pay range for Systems Analyst II: $126,315 - $166,735 annually

About the Team
Information Technology is committed to providing reliable and innovative technology services to the city. Together, we work to empower City employees with the tools and support needed to serve the community efficiently by utilizing safe and secure IT systems. Our collaborative culture fosters growth, learning, and adaptability, emphasizing teamwork across departments to deliver high-impact secure technology solutions.
About You
The ideal candidate is a detail-oriented, curious problem-solver with a passion for making systems work better for the people who rely on them. You are equally comfortable diving into a technical issue as you are sitting across the table from a department director to map out a business process. You take ownership of the systems in your care - not just keeping the lights on but actively looking for ways to improve how they serve the organization.

You have a natural eye for processing you notice inefficiencies, ask why things are done a certain way, and are motivated to make them better. You understand that technology is only as effective as the processes and people behind it, and you are committed to bridge that gap.

GENERAL SUMMARY

Under specified supervision, performs systems analysis, systems support, and IT project management.
Positions in this class are flexibly staffed and are normally filled by advancement from level I or, when filled from the outside, require previous and directly related experience. The Software Developer II is flexibly staffed with the Systems Analyst I.

Systems Analyst I:

Under general supervision, incumbents entering the class have less work experience in maintaining complex application software. Generally, work is observed and reviewed both during performance and upon completion. At this level, work is moderately complex in nature.
Systems Analyst II:

Under direction, incumbents assigned to this class are expected to perform the full range of work assigned to this class and to work with considerable independence and initiative. At this level, work is complex in nature.

ESSENTIAL FUNCTIONS
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
Responsible for analysis and design of application software; assesses user needs, and analyzes and evaluates existing software systems for effectiveness and efficiency. Researches, tests, and evaluates equipment and application products.
Assists in developing purchase specifications.
Constructs, tests, documents, monitors and provides production support for complex application software.
Tests, installs, customizes and maintains new applications and systems. Develops and delivers employee training. Diagnoses and remedies system or programming problems, and develops reasonable alternatives.
Interacts with users, vendors and contractors to select appropriate software and equipment. Manages projects including creating relevant project documentation, assigning tasks, and reporting project progress. Develops internal project management standards and methodologies. May manage enterprise-wide, large team or projects that are more complex.
May design, write and maintain a variety of software for various City departments and functions.
May perform database backup and recovery, daily monitoring of scheduled jobs, database design, development, and support.
Performs other duties as assigned.
Systems Analyst I / II - Public Safety

In addition to the previous general Systems Analyst I/II responsibilities:
Installs, constructs, customizes, tests, documents, monitors and provides production support for complex Public Safety applications, such as computer aided dispatch systems and records management systems.
You will be required to complete CJIS and HIPPA training.
Monitors system performance; identifies diagnoses and remedies system problems.
Analyzes designs, constructs, documents, tests, monitors, secures and maintains server and workstation hardware and operating systems for all City Public Safety departments.
May need the ability to travel to various locations within the City in a timely manner as the job requires.
Provides user support in the extracting of data from many differing types of data stores. Includes providing SQL statements to be used in extracting data, creating and/or maintaining reports, maintaining up-to-date diagrams for enterprise level systems and assisting IT development staff in providing front-end solutions for users.
Responds to emergency issues, which may occur during evening and weekend hours, related to Public Safety software applications support as part of a rotating team of 24/7 on-call personnel.

QUALIFICATIONS
Education/Experience:

Systems Analyst I

Bachelor's degree in Computer Science or related field from an accredited college or university; three years' moderate to complex experience in IT project management, system support, development and/or database administration. Equivalent combinations of education and experience may be considered.
Systems Analyst II

Bachelor's degree in Computer Science or related field from an accredited college or university;five years' progressively responsible experience in IT project management, system support, development and/or database administration. Equivalent combinations of education and experience may be considered.
Licensing/Certification Requirements:

May need the ability to travel to various locations in a timely manner as the job requires.
Knowledge, Skills and Abilities:

Systems Analyst I:

Knowledge of the policies, procedures and goals of the City of Thornton and the department.

Knowledge of the general operations of various City departments.

Knowledge of the principles and practices of computer programming and systems analysis, including design, construction, monitoring, maintenance, testing, documentation, training, and production support.

Knowledge of computer records storage, data manipulation, and database management.

Knowledge of the principles and practices of quality customer service.

Knowledge of equipment and software used in computer programming and systems analysis, including personal computers, printers, and various operating systems.

Knowledge of computer hardware and software diagnostic methods and techniques.

Skill in performing IT project management, researching, testing, installing, customizing, and maintaining new applications and systems.

Skill in utilizing standard equipment and software used in computer programming and systems analysis, including personal computers, printers, and various operating systems.

Ability to provide quality customer service.

Ability to listen well and communicate effectively orally and in writing with various audiences.

Ability to interpret, understand, and comply with manuals, regulations, standards, and guidelines.

Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and electronic mail.

Ability to establish and maintain effective working relationships with City employees, vendors, contractors and the general public.

Ability to distinguish and implement best practices for IT project management, system support, development or database administration.
Systems Analyst II:

In addition to previous requirements:

Knowledge of the City of Thornton Municipal Code associated with user departments and special projects.

Knowledge of City of Thornton purchasing policies and procedures.

Knowledge of software products used in municipal government applications.

Knowledge of the principles and best practices of project management.

Skill in using various application development tools, configuration management, version control, and testing.

Skill in assessing user needs, and analyzing and evaluating existing software systems for effectiveness and efficiency.

Skill in diagnosing and fixing system or programming problems, and developing alternatives.

Ability to perform IT project management.

Ability to prepare flow charts or diagrams and documentation of program or system development.

Ability to plan, manage, implement and monitor multiple software application projects.

Ability to develop and present effective employee training.

Ability to effectively monitor and assess software vendors' products and services.

Ability to develop goals, objectives, standards and procedures.

Ability to perform work requiring the exercise of significant discretionary and independent judgment.
Systems Analyst I/II - Public Safety:

In addition to previous requirements:

Knowledge of Public Safety software applications, such as computer aided dispatch systems and records management systems.

Knowledge of the general operations of Fire, Police, and Dispatch operations.
Knowledge of computer records storage, data manipulation, Structured Query Language (SQL) and database management.
Physical and Mental Requirements:

While performing the duties of this job, the employee is required to sit, finger, talk, hear, and make repetitive motions. This position is mostly sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount force frequently or constantly to lift, carry, push, pull, or otherwise move objects. The employee is required to have close visual acuity.

TESTING PROCEDURES
Examinations may include but are not limited to application screening beyond minimum qualifications; written, oral, practical exercise or any combination thereof or other job related assessment deemed appropriate by Human Resources.


Your application will be used as a screening tool. Completeness and accuracy are important! Any false or untrue statements or material omissions in the application and related paperwork or during the selection process could disqualify you from consideration.


As a condition of employment, the city of Thornton conducts background investigations for all positions which may also include a review of credit report and/or driving record. A drug screen, physical, and/or psychological examination administered by a city-designated provider will be required for pre-determined positions.
The City of Thornton is an equal opportunity employer.
The City of Thornton offers employees an outstanding benefits package. Benefit eligibility is based on the status of the position. Please email View email address on click.appcast.io to receive a copy of our current Benefits Guide.

Benefits offered may include the following depending on the job type/status of the position:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life, Dependent Life & Supplemental Life Insurance Options
• Voluntary Accidental Death & Dismemberment Policy
• Flexible Spending Plan
• Post Employment Health Plan
• Retirement & Deferred Compensation Plans
• Short & Long-term Disability Plans
• Paid Holidays
• Vacation & Sick Leave
• Multilingual Incentive Pay
• Recreation Pass
• Wellness Program
• In-House Training Opportunities
• Tuition Reimbursement
• Employee Assistance Program

01


Select the highest level of education that you have completed.

• Do NOT have High School Diploma or GED
• High School/GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

02


Do you have a Bachelor's degree or higher level degree in Computer Science or a related field from an accredited college or university?

• Yes, Computer Science
• Yes, in a field related to Computer Science
• No

03


How many years of work experience do you have in project management, specifically related to information technology? Please note: Your experience listed in your application must substantiate your answer.

• None
• Less than 3 years
• 3 to 5 years
• 5 years or more

04


How many years of experience do you have performing business analysis? Please note: Your work experience listed in your application must substantiate your answer.

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 years or more

05


How many years of work experience do you have supporting commercial off-the-shelf products on a Windows Operating system? Please note: Your work experience listed in your application must substantiate your answer.

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• 5 years or more

06


Are you willing to be on an on-call rotation?

• Yes
• No

07


Please describe your experience in a public safety environment (PSAP, Fire, Police) , including specific vendors and versions with applicable. If you do not have this experience, please enter "N/A."
08


Please describe your experience with civic planning and permitting software , including specific vendors and versions with applicable. If you do not have this experience, please enter "N/A."
09


Please describe your experience with recreation point-of-sale software , including specific vendors and versions with applicable. If you do not have this experience, please enter "N/A."
10


Please describe your experience with financial software , including specific vendors and versions with applicable. If you do not have this experience, please enter "N/A."
11


Please describe your experience with supporting custom developed software , including specific vendors and versions with applicable. If you do not have this experience, please enter "N/A."
Required Question