Patient Service Rep

Patient Services Representative

Are you ready to build your career by joining a healthcare provider? If so, our client is hiring a Patient Services Representative.

Position Type

• Contract
• 14 weeks
• 40 hours per week

Required

• Schedule: Weekly schedule will include 1 late shift of 12pm-8:30pm, 3 shifts ranging from 7:45am-5:30pm and Saturdays alternating every 4 weeks (hours 8a-12); will leave early on Thursdays if working the Saturday to make 40 hours.
• Schedules are available 2 weeks out.

Responsibilities

• Patient Service & Scheduling:
  • Answering patient calls and handling inquiries promptly, following protocols and service standards.
  • Scheduling appointments (in person or by phone), confirming details, and rescheduling or canceling as needed.
  • Managing patient arrival and departure activities — collecting copays, obtaining insurance cards, signatures, and referrals, and updating records in the EMR.
  • Communicating wait times and patient flow to both patients and staff
• Financial & Administrative Tasks:
  • Verifying patient demographics, insurance eligibility, and benefits
  • Obtaining pre-authorizations, referrals, and coordinating benefits
• Regulatory & Compliance:
  • Ensuring compliance with federal, state, and local
  • Maintaining patient confidentiality and safety
• Customer Experience:
  • Anticipating patient needs and resolving issues promptly
  • Building positive relationships with patients, visitors, and staff

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Mahak at View phone number on click.appcast.io to learn more.