Patient Service Representative

Patient Service Representative

The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service.

Primary Position Responsibilities

• Rev Cycle, Insurance Eligibility and Payments: Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes.
• Registration and Checkout: Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality.
• Scheduling: Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations.
• Electronic Health Record: Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards.
• General Office Duties: Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies.

Work Contact Group (Internal/External): HMC Employees, Providers, Patients # Families, Visitors, Vendors/Representatives

Reporting Relationships: Reports to (position): Office/Practice Manager, Front Office Coordinator and/or Supervisor, Practice Director, Operations Manager. Supervises (position(s)): None

Qualifications

Minimum Education: Required: High School Diploma or Equivalent Preferred: Associates Degree

Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: 1-3 years experience in a Medical Office

License, Registry or Certification: Required: None Preferred: None

Knowledge, Skills and/or Abilities: Required: Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette, conflict resolution. Preferred: Knowledge of general office equipment, knowledge of health insurance, EMR experience

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).