Full-Time Receptionist (Automotive Service)

About Madison Honda

Madison Honda is a reputable automotive dealership committed to delivering exceptional customer service and quality vehicles. We provide comprehensive training, competitive compensation, and a professional working environment for career growth in the automotive industry.
Salary: $13 to $17 per hour
Job Type: Full Time
The Automotive Service BDC Receptionist plays a vital role by managing inbound and outbound customer calls to schedule sales and service appointments. This position requires excellent communication skills, a courteous phone manner, and the ability to follow established scripts to enhance customer satisfaction and drive appointment bookings.
Answer all incoming calls according to provided scripts and schedule sales or service appointments
Make outbound calls to customers for appointment scheduling and follow-ups
Log customer comments and update customer information in the database
Coordinate with Sales and Service departments to track appointment results
Generate and send letters, postcards, and emails following predetermined timelines for customer follow-ups
Respond to website customer requests and contact internet leads via phone and email
Meet or exceed monthly performance goals
This is a full-time position with hours aligned to business needs. Specific shift details will be provided during the hiring process.
High school diploma or equivalent required
Experience in telemarketing, customer service, automotive, or business development is highly preferred
Familiarity with scripts, power tracks, or similar customer contact processes
Professional, enthusiastic, and friendly demeanor as the first point of customer contact
Proficient with Microsoft Word and general computer/data entry skills preferred
Ongoing company-wide training
Growth opportunities
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.