Senior Principal, Technical Program Manager

Role Description

Join the team as Twilio’s next Senior Principal, Technical Program Manager for Regulatory Compliance in Engineering. As an established subject matter expert in regulatory compliance for Software as a Service companies, you will build bridges between Legal, Compliance, Product, and Engineering teams and translate regulatory requirements into technical requirements and implementation plans. You will define the operating models for R&D to maintain existing requirements and drive creation of roadmaps and frameworks for evaluation and adoption of new compliance requirements.

As the primary technology partner for teams outside product & engineering, you will solve critical compliance problems, implement robust management systems, and navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic environment. By blending regulatory expertise with execution excellence, you will ensure our operations consistently align with industry standards while enabling product innovation.

Responsibilities

• Influence entire compliance programs and Twilio’s strategic direction by translating strategic priorities into a clear vision and executable programs with measurable outcomes.
• Establish portfolio management frameworks, rhythms, and reporting to improve alignment, communication, and decision-making across portfolio leadership.
• Create formal networks and serve as the primary point of contact to SVPs and executive leadership on mission-critical compliance programs, providing guidance on investment areas and risk mitigation.
• Anticipate upcoming priorities, risks, and decision points, proactively driving alignment and action across the company to maintain certifications and improve compliance.
• Guide and advise business and engineering leaders on return on investment by analyzing technical effort against financial gains and long-term impact to both.
• Educate senior engineering leaders and TPMs on operational best practices and execution rigor regarding regulatory requirements and compliance standards.
• Drive cross-functional delivery of regulatory compliance programs critical to Twilio customers & business.
• Improve audit and evidence processes for R&D to reduce effort of maintaining existing certifications.

Qualifications

• Minimum of 10 years of related experience in regulatory compliance, risk management, or a related field.
• Deep subject matter knowledge of global regulatory frameworks (such as GDPR, HIPAA, or SOX) and how they intersect with business and product strategies.
• Demonstrated ability to manage complex, cross-functional programs and drive outcomes in ambiguous environments.
• An operational mindset with the ability to balance strategic thinking and hands-on execution.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proven track record managing large, cross-functional programs across globally distributed teams.
• Ability to promote new ideas and innovative concepts in compliance management to resolve critical issues proactively.

Desired

• Experience leading "company-bet" transformations, such as major cloud migrations or foundational compliance platform re-architectures.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• And much more. Offerings vary by location.

Compensation

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

• Based in Colorado, Hawaii, Minnesota or Vermont: $188,240.00 - $235,000.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $199,280.00 - $249,100.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $221,360.00 - $276,700.00.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application Deadline Information

Applications for this role are intended to be accepted until Dec 31, 2026, but may change based on business needs.