Operations Associate

Location: Duluth & Suwanee, GA (Onsite, Full-Time) 

Who We Are 

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, we preserve generations’ legacy, and we preserve our clients’ most valuable collections with care and purpose. Our work is about honoring the past while making it meaningful for today and relevant for the future—helping people and organizations celebrate where they’ve been and envision where they are going. 

What You’ll Do 

As an Operations Associate, you will support the day-to-day operational needs of Heritage Werks by distributing supplies, maintaining building systems, and responding to on-call emergencies as they arise. You’ll also play an important role in ensuring the safe movement and storage of archival materials across our corporate headquarters and satellite facilities.

In this role, you will report directly to the Director of Facilities and Supply Chain and work closely with the operations team to keep facilities running smoothly and securely. This is a full-time position that requires flexibility, including the ability to travel as needed and work an unconventional schedule when required.

You will: 

Facilities Maintenance

• Monitor environmental sensor uploads providing summary reporting on a weekly basis to the Director of Facilities and Supply Chain highlighting deviations outside of accepted norms and identifying potential causes and solutions.
• Place all heavy machinery and equipment on a maintenance schedule ensuring that prior to and after all use equipment is inspected and in good working order. Respond to and provide solutions for equipment issues.
• Act as a vendor escort for building repairs reporting resolution of issues or solution options to the Director of Facilities and Supply Chain.
• Utilize heavy machinery to meet operational requirements.
• Act as a heavy machinery instructor/licenser.

Physical Security

• Serve as first responder and holiday on call support staff.
• Assist the Director of Facilities and Supply Chain in maintaining opening and closing standard operating procedures and ensuring all security measures are properly implemented.

Disaster Preparedness & Risk Management

• Maintain accountability and proper stores of Disaster Preparedness Kit (DPK) supplies.
• Assist the Director of Facilities and Supply Chain with Risk Management Program by implementing mitigation measures and conducting inspections.
• Act as a warehouse safety lead, enforcing safety policies and ensuring regulatory and company protocol compliance.

Vault

• Maintain up to date vault maps differentiated by storage type for each Heritage Werks facility including a written monthly report summarizing collection movement and collection LF counts to the Director of Facilities and Supply Chain.
• Proactively manage the archival vault space providing archival project managers with the locations for material movement.
• Assist within the vaults to maximize shelving space and forecast collection locations for new projects.
• Assist with planning and oversight of shelving expansion as required.
• Verify collection linear footage counts to support Client Services during renewal season.

Asset Transportation

• Plan and conduct new client content relocation operations including pre-pack assessments, quote approvals, onsite pack operations, post-pack budget reconciliations and after-action reviews.
• During collection returns provide archival project managers with transportation estimates, assist with pack supply ordering, containerization workflow op orders, collection reinstallation, post-relocation budget reconciliation and after-action reviews.
• Ensure the safe movement of all client materials between Heritage Werks facilities utilizing proper asset handling protocol, packing materials, and authorized vehicles.
• Ensure transportation vehicles are equipped with climate control to maintain appropriate temperature and humidity levels.
• Act as lead asset receiver during nonstandard hours.
• Operate company vehicles.

Supply Chain Management

• Receive supply orders from vendors, check them in, update trackers and distribute them to project managers.
• Report supply discrepancies to Director of Facilities and Supply Chain in a timely manner to pursue necessary change orders.
• Conduct end of project supply counts through auditory practice.

Qualifications

• 5+ years’ experience with vendor management.
• 5+ years’ experience working with supply chain management.
• 5+ years’ experience managing multiple warehouse facilities, collection relocation, heavy machinery, and environmental controls.
• Ability to lift and shift up to 40 lbs., and to maneuver within stacks and workspaces required.
• Licensed on heavy machinery, with CDL or desire to obtain one preferable.
• Demonstrated verbal and written communications skills.
• Strong commitment to execution excellence and follow-through and demonstrated exceptional attention to detail while juggling varied responsibilities.
• Must demonstrate the highest level of integrity and professionalism to work with sensitive information and materials.
• Comfortable working collaboratively with cross-functional teams, internally and with clients
• Comfortable engaging with academic and executive colleagues.
• Ability to excel in a deadline-oriented, dynamic, fluid environment that values creative problem solving, ownership, and collaborative teamwork.
• Experienced with Windows and Mac computer platforms.

COMPETENCIES

• Company Orientation
• Client Orientation
• Listening
• Planning and Organizing
• Results-Oriented
• Problem Analysis
• Written Expression
• Attention to Detail
• Task Completion
• Space Forecasting
• Supply Tracking and Organization
• Cost Estimating for all Logistics and Facility Operations
• Multi-Workflow Project Management
• Diplomatic, Clear, and Concise Verbal and Written Communication
• Deadline Compliance and Time Management
• Smartsheet and Excel Proficiency
• Managing an Unconventional Work Schedule
• Risk Assessment and Management

Why Join Heritage Werks? 

• Collaborative, forward-thinking culture rooted in inclusivity, integrity, and respect 

Competitive benefits including: 

• Health Care (Medical, Dental & Vision) 

• Retirement Plan (401k, IRA) 

• Paid Time Off & Holidays 

• Family Leave (Maternity & Paternity) 

• Short- and Long-Term Disability 

• Life Insurance (Basic & Voluntary) 

• Training & Development 

• Wellness Resources 

Equal Opportunity Employer

Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.