Operations Associate

Overall Function

A team in our Raleigh-Durham offices are seeking a full-time Operations Associate. This individual will work with our robust integrated operations team to implement agreed upon strategies in line with a client’s overall financial plan (including risk and investment products) and be responsible for several aspects of the operations process.
Specific responsibilities may include but are not limited to:  

• Communicate (verbal and written) with clients to facilitate account opening, insurance applications, onboarding, and account maintenance


• Handle incoming calls to answer client requests for current account information or direct calls to appropriate personnel


• Process service requests including funds disbursements and account transfers for new and existing clients


• Participate and contribute to team meeting discussions. (i.e. process improvement and current caseload)


• Correspond with Northwestern Mutual Home Office or other Third Parties as needed to supply or obtain information


• Manage workday efficiency in an autonomous environment


• 
  File and log appropriate correspondence and forms

Skills and Knowledge

• Strong client/customer service skills
  


• Team mentality with the ability to collaborate effectively with others
  


• Strong time management skills with the ability to multi-task and prioritize
  


• Ability to work with a high degree of accuracy
  


• Excellent communication skills (verbal and written)
  

Qualifications

• Bachelor’s Degree required
  


• 5+ years of financial services or securities industry experience required


• Life & Health Insurance Licenses; SIE, Series 7, and Series 63 required – or willingness to obtain
  

Competitive Benefits

• Medical, dental, and vision insurance
  


• 401(k) plan with employer matching
  


• PTO
  


• Paid Holidays
  


• Paid Parental Leave
  


• Long-term disability