Administrative Assistant/Ticket Processing Specialist

Job Description

Job Description

About Us

For over 30 years, CJS Violations Services, Inc. has been the trusted industry leader helping commercial fleets, trucking, freight, and logistics companies manage and contest parking, camera, and traffic-related violations across New York City. We are seeking a detail-oriented, organized, and motivated Administrative Assistant / Ticket Processing Specialist to join our growing operations team.

Position Overview

As a Ticket Processing Specialist , you will take ownership of assigned client accounts from start to finish. You will manage incoming violation notices, request supporting legal documentation, prepare defense packages, maintain accurate records, and communicate directly with clients.

This role is ideal for an administrative professional who thrives in a fast-paced environment, excels at document management, and pays meticulous attention to detail.

Key Responsibilities :

Account Management & Data Entry

• Manage end-to-end processing for assigned client accounts in internal company databases.
• Review daily/weekly fleet reports and issue-tracking systems to identify new tickets.
• Accurately input ticket data, notices, and correspondence into internal systems.

Documentation & Defense Preparation

• Audit violations to determine amenable vs. non-amenable statuses based on local traffic regulations.
• Identify necessary supporting proofs and draft documentation request notices for clients.
• Prepare, organize, scan, and submit completed defense packages for legal/administrative review.
• Track outstanding documentation, follow up with clients, and ensure strict deadlines are met.

Qualifications

Required:

• Administrative Skills: Strong organizational skills with a proven track record in office administration, data entry, or record-keeping.
• Attention to Detail: High level of accuracy when auditing documents, verifying numbers, and entering data.
• Tech Literacy: Proficiency in Microsoft Office Suite ( Excel, Outlook, Word ) and the ability to quickly learn proprietary database software.
• Communication: Excellent written and verbal communication skills for client correspondence.
• Time Management: Ability to manage multiple client priorities independently in a fast-paced environment.

Preferred (Nice to Have):

• Experience in transportation, trucking, logistics, fleet management, or compliance documentation.
• Prior experience reviewing legal documents, claims, or regulatory notices for accuracy.
• Basic familiarity with NYC parking, camera, or traffic violations is a plus (training provided).

Career Growth & Advancement Opportunities

We believe in promoting from within! As you master the role, you will have the opportunity to:

• Manage larger commercial and enterprise fleet accounts independently.
• Develop expertise in violation defense strategies and identify technical defect dismissals.
• Learn to process and review driver abstracts, convictions, points, and suspension compliance.
• Advance into higher-level operations and fleet management advisory roles.

Compensation & Benefits

• Pay Rate: Competitive salary commensurate with experience.
• Career Path: Clear trajectory for professional advancement and skill development.
• Stability: Join an established company with over three decades of industry success.

How to Apply

If you are looking for a stable, long-term administrative role with clear growth opportunities in a specialized industry, we’d love to hear from you!

Click Apply to submit your resume today, or visit us at learn more about what we do.

CJS Violations Services is a trusted partner to the transportation industry, delivering comprehensive violation management solutions tailored specifically for commercial fleets. We take the administrative burden off business owners by expertly handling everything from NYC parking, camera, and idling/OATH citations to E-ZPass fines, fleet registrations, and driver abstracts. Our experienced team also specializes in navigating complex heavy-duty and moving infractions, including overweight citations and traffic or criminal cases. At our core, our mission is simple: to help transportation companies thrive by delivering tailored strategies that save our clients time, money, and stress.

Company Description

CJS Violations Services is a trusted partner to the transportation industry, delivering comprehensive violation management solutions tailored specifically for commercial fleets. We take the administrative burden off business owners by expertly handling everything from NYC parking, camera, and idling/OATH citations to E-ZPass fines, fleet registrations, and driver abstracts. Our experienced team also specializes in navigating complex heavy-duty and moving infractions, including overweight citations and traffic or criminal cases. At our core, our mission is simple: to help transportation companies thrive by delivering tailored strategies that save our clients time, money, and stress.