Desktop Support Specialist
Allied Digital
This is a 4-month project, Oct 1, 2026 to Feb 1, 2027. Seeking a Desktop Support Engineer (5+ years) skilled in troubleshooting desktops, OS, M365, VPN, and hardware. Must be customer-focused, resolve incidents efficiently, perform system upgrades, and support end-users in a fast-paced enterprise environment. Looking for 2-3 years of experience with SCCM/Intune and JAMF. The role covers refreshing roughly 1,500 laptops and 1,700 iPads. Key Responsibilities: End User Support Provide onsite technical support for desktop and laptop users. Troubleshoot and resolve hardware, software, and operating system issues. Diagnose and remediate issues related to Windows-based desktops and laptops. Respond to incidents and service requests within defined SLA timelines. Provide hands-on support for VIP and executive users when required. This role covers M365, VPN, OS, hardware, and software support; AD/device admin; ITSM ticketing; and documentation. Requires 5+ years EUC/Desktop Support experience with Windows, M365, AD, and ITSM tools; certifications and enterprise/networking knowledge preferred. #J-18808-Ljbffr
Vacancy posted 17 hours ago
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