Employee Relations Specialist

Location: Candidates residing within the Eastern Standard Time (EST/ET) zone are highly preferred to support effective collaboration, communication, and alignment with core business hours. Travel: This role may require occasional travel to site locations, up to 20% of the time. Salary: $65,000.00-$85,000.00 Date Posted: 07-10-2026 Position Summary The Employee Relations Specialist role is designed to provide consistent, fair, and legally compliant handling of sensitive workplace matters across Clarvida’s multi-state behavioral healthcare and human services environment. The role is accountable for timely case intake, sound risk assessment, neutral investigations, strong documentation, and practical guidance that helps resolve issues early while reinforcing respectful workplace standards and non‑retaliation expectations. ER Specialists operate as trusted partners to leaders, HR Business Partners, Legal, Compliance, and Employee Relations leadership. They manage employee relations cases with discretion and sound judgment, conduct prompt and defensible investigations, strengthen manager capability through coaching and documentation review, and identify patterns requiring broader intervention. Responsibilities Serve as a primary point of contact for employee relations inquiries, concerns, and complaints; assess risk, urgency, and next steps using a consistent triage approach. Use the designated ER case management system to log intake, actions, timelines, outcomes, and follow‑up steps; maintain accurate, confidential, and audit‑ready case files. Provide timely and practical guidance to leaders, HR partners, and People leaders on appropriate interventions, including informal resolution, coaching, corrective action, investigation, escalation, or Legal partnership. Maintain visible ownership of open cases, follow through on next steps, and ensure matters do not stall among stakeholders. Apply a multi‑state lens to case handling and know when local employment law, policy differences, licensing obligations, or regulatory concerns require additional escalation. Conduct prompt, neutral, and well‑documented investigations into workplace misconduct, harassment, discrimination, retaliation, policy violations, performance‑related complaints, and other sensitive matters. Build investigation plans, conduct interviews, gather and assess relevant facts, evaluate documentation, and draft clear summaries, findings, and recommendations that are objective and defensible. Apply confidentiality appropriately and consistently, protecting privacy while maintaining a fair process. Escalate high‑risk or highly sensitive matters promptly to ER leadership, Legal, Compliance, or executive stakeholders. Coach leaders on performance management, respectful workplace expectations, non‑retaliation, documentation quality, progressive discipline, and appropriate handling of complaints. Review and strengthen corrective action and performance documentation for clarity, consistency, and policy alignment; identify and flag uneven practice or emerging risk patterns. Partner with HRBPs and Operations leaders to address issues early and reduce avoidable escalation. Support consistency in how similar issues are handled across markets while accounting for differences in state law, risk level, and business context. Support adherence to federal, state, and local employment laws and Clarvida policy standards; partner with Legal and Compliance as needed for higher‑risk matters. Partner with Legal on sensitive investigations, corrective action recommendations, agency responses, or matters with potential litigation exposure. Support audits, external inquiries, or internal reviews when assigned, ensuring records are accurate, complete, and coordinated on time. Recognize trends in retaliation risk, policy inconsistency, poor documentation, or delayed response, and bring those forward before they become larger exposure. Contribute to the refinement and communication of workplace policies, investigation tools, ER playbooks, and manager guidance resources. Support ER training initiatives for leaders and employees, including respectful workplace practices, retaliation prevention, investigation process awareness, and documentation discipline. Track case themes and trends such as case types, repeat issues, aging, or time‑to‑resolution, and recommend interventions that strengthen culture, improve consistency, and reduce risk. Other duties as assigned. Required Qualifications Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field, or equivalent combination of education and experience. 3–5 years of employee relations experience, including hands‑on workplace investigations and case management responsibility. Working knowledge of employment laws and employee relations best practices, with strong interviewing, documentation, analytical, and risk assessment skills. Demonstrated ability to manage sensitive matters with discretion, professionalism, neutrality, and sound judgment. Experience partnering with HRBPs, leaders, and Legal or Compliance stakeholders on complex employee relations matters. Experience supporting healthcare, behavioral health, human services, or another regulated, high‑complexity environment. Experience supporting a multi‑state organization, rapidly growing environment, or both. Strong written and verbal communication, calm professional presence, and the ability to move cases forward with consistent follow‑through. Preferred Qualifications Experience in behavioral health, mental health, healthcare, social services, or another highly regulated direct‑care environment. Experience with class action ER exposure, or multi‑plaintiff agency charges. Bilingual Spanish/English preferred. Experience with mandatory reporting obligations for child abuse, elder abuse, or dependent adult abuse in any state. Compensation & Benefits Full‑time Employees: Paid vacation days (increase with tenure) Separate sick leave that rolls over annually Up to 10 paid holidays (varies by region) Medical, dental, and vision insurance options HSA & FSA options 401(k) with employer match DailyPay – access your earnings without waiting for payday* Training, development, and continuing education opportunities All Employees: 401(k) Free licensure supervision Pet insurance Employee Assistance Program (EAP) National discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement Cellphone stipend *Benefits may vary by state or county Work Model Hybrid / Remote based on business need; priority for regular in‑office presence where investigations, leader support, or higher‑risk programs require it. Travel: Up to 20% as needed, based on investigation volume, site support needs, training delivery, and higher‑risk employee relations matters. Employment Type Full‑time, Exempt. Equal Opportunity Employer Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Fraud Alert Clarvida never charges fees to apply. Official communication regarding job opportunities will only come from authorized @clarvida.com email addresses, View email address on click.appcast.io, or verified LinkedIn profiles associated with Clarvida email accounts. #J-18808-Ljbffr