Director of Marketing & Customer Experience

Full-time

Description

Director of Marketing & Customer Experience

Demand Generation Digital Journey & Commercial Systems Hybrid Central Pennsylvania Reports to the President

Were hiring the person who owns everything in front of our sales team: how the right customers find us how they experience us how leads and accounts move through our CRM and the tools our reps use to win. Right now our sales team carries that load on top of selling. Your job is to take it off their plate and turn it into a system that produces qualified pipeline.

This is not a social media role and it is not sales administration. Its a hands-on commercial leadership role for a B2B operator who has owned digital demand and CRM at once and who can hold their own with customers dealers and salespeople alike.

About Rockland

Rockland Manufacturing is a family-owned maker of heavy machinery attachments building since 1951. We design and build more than 250 attachments buckets couplers grapples blades forks thumbs and rakes for construction quarrying mining logging and land clearing. Our products sell through more than 2000 dealerships nationwide built in Pennsylvania and Texas and headquartered in Bedford PA.

Our mission is simple: make our customers hard work easier. Were a company with blue-collar values and we want someone who respects that and can build a modern commercial engine around it.

What youll own:

Youll own four areas that are usually split across several people. Here they sit with one leader.

• Demand generation and target acquisition. Define our ideal customer and target accounts with sales. Build programs that bring in dealers rental fleets and contractors and score what comes in.
• Digital experience. Own our websites dealer and customer portals social channels SEO and content end to end from vendor brief to conversion and analytics.
• CRM and marketing operations. Own pipeline stages lead definitions routing handoff rules data quality automation and reporting.
• Sales enablement. Put the tools reps need in one place: application guides competitive one-pagers spec and configuration help and quote-support materials.

Youll also design the full customer journey from first search through dealer order parts and repurchase.

Our Sales leadership team keeps quotas pricing territories live deals and rep coaching. Sales is your internal customer and youre accountable for the quality of the pipeline you hand them.

What you bring:

• 1015 years in B2B marketing or commercial roles with at least 5 years owning a full funnel rather than a single channel.
• Youve owned a website or dealer portal end to end: the brief the vendor site structure conversion and analytics.
• Youve worked hands-on in a CRM and marketing automation platform such as Salesforce HubSpot or Dynamics. You can talk stages service levels lead scoring and why salespeople ignore the system.
• Youve generated pipeline that sales accepted and youve had the hard conversations about what qualified means.
• Youve marketed through a channel (dealers distributors rental houses) or to technical end users (contractors fleets municipalities). Construction equipment attachments capital equipment industrial components or heavy aftermarket experience is ideal.
• Youre as comfortable at a jobsite or dealer counter as you are in a dashboard.
• Youve managed agencies and contractors and you still roll up your year one this is a player-coach role.

Strong pluses:

• Account-based marketing aimed at named contractors dealers and rental fleets
• Sales enablement or CPQ (configure-price-quote) experience
• Working knowledge of ERP systems such as Epicor JD Edwards or SAP and how they connect to CRM
• Running trade shows as a lead-generation program not just a booth
• Paid search and LinkedIn for industrial keywords SEO for product pages and application content (couplers bucket specs wear parts)

Who thrives here:

• Youre direct numerate and a little impatient. You talk in pipeline conversion cycle time and win rate not brand awareness.
• Youll tell Sales a lead is junk and bring the data to show why.
• Youll sit with a customer or dealer listen and then change the site or the process.
• You debate hard in the meeting and back the decision once its made.
• You see sales as a partner: not an enemy nor your boss.

This probably isnt the right role if your background is mainly consumer or lifestyle social media agency account management without an internal number spec-sheet product marketing or SaaS demo-request funnels.

How well measure success:

Youll be measured on business results not followers or impressions:

• Marketing-sourced and marketing-influenced pipeline
• Speed to first contact on inbound leads
• Lead-to-opportunity conversion rate
• CRM completeness on active accounts
• Sales team adoption of the tools you build (actual usage)
• Coverage of and engagement with target accounts

Compensation and logistics:

• Base salary: Competitive base depending on experience
• Annual bonus: tied to pipeline quality and adoption of the systems you build
• Benefits: medical dental and vision coverage 401(k) paid holidays and PTO life and disability coverage
• Reports to: the President
• Work arrangement: hybrid based at our Bedford PA headquarters with regular time at our plants with dealers and customers and at trade shows

Our process:

1. A phone screen with our team
2. Interviews with the President and select leadership team members
3. A paid half-day work sample: review our website and one product line sketch the customer journey and tell us the first five changes youd make
4. Reference checks including one with a sales leader youve worked alongside

Rockland Manufacturing is an equal opportunity employer.

Required Experience:

Director