Operations Support Supervisor

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn .

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description

The role of the Operations Support Specialist is to assist the District Service Quality Supervisor within a specific branch. The Operations Support Specialist will be overseeing the operation and the warehouse personnel within the facility.  This involves processing freight on the floor as needed, and shipment entries into our ERP system.    

This position will also supervise the IT component where customer enters shipping to ensure accuracy in shipment entries and working with brokers to ensure shipment moving in timely fashion.    

This position will operate on its own, as the Operations Manager is based in another branch and not locally present. Therefore, a problem-solving mindset is required, along with demonstrated experience in problem solving without constant supervision or guidance. 

Responsibilities

• Directing operations and service of the branch: 
• Work with Manager to establish work goals, strategy, and standards to be achieved by team 
• Orient new staff members to the organization and department policies and procedures; review his/her position tasks and expectations of performance 
• Cross train in other warehouse positions as needed 
• Load and unload packages from processing stations / trailers 
• Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations 
• Affixing labels to the packages; Scanning boxes from inbound staging area; Preparation of Bill of Ladings 
• Sign for vendor packages as they arrive throughout the day 
• Safety, upkeep, opening and closing, security, inspections etc. 
• Administrative tasks including: 
• Print customs paperwork from the broker, confirm brokers received, accepted by customs, and make sure customs paperwork for the day 
• Review strip sheet to prep work for inbound freight  
• Print out Customer Commercial Invoices, apply PARS, fax off to different brokers, review PARS and confirm clear 
• Monitor our ERP system to manage inbound shipment board  
• Assist Billing with finalization of HAWBS (validating dims, confirm bill to account, ensure auto calculation, MAWB finalization) 
• Weekly Reporting  Complete Health & Safety compliance trainings as required 
• Carry out other duties as appropriate and as assigned by his/her manager 

Nice to Have

• 2+ years’ experience supervising a team preferred 
• Transportation or freight forwarding experience a plus

Experience

• 2+ years operations experience Proficient in MS Office.
• Must be computer literate and able to process shipments into enterprise system 
• Ability to handle multiple tasks in a fast-paced, constantly changing environment 
• Flexibility for occasional shift change during peak season 

Education

High School Degree or GED preferred

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program

Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.