Senior Help Desk Technician

Job Description

The Kings County District Attorney’s Office (KCDA) is one of the largest prosecutors’ offices in the country
and is committed to developing and implementing innovative prosecutorial strategies that will fulfill our
vision of keeping Brooklyn safe while at the same time ensuring fairness and justice for all. KCDA has an
exciting opportunity to work as a Senior Help Desk Technician in the Information Technology Bureau.

The Information Technology Support Technician/Specialist’s role is to provide a single point of contact for
end users to receive instruction and support assistance from the organization’s technology/computing
environment. This includes installing, diagnosing, repairing, moving, maintaining, and upgrading
computer hardware and related equipment, removing and/or replacing units as required, and
administering software to ensure optimal performance with minimal downtime. The individual will also
troubleshoot problem areas (in person, by telephone, via e-mail, or remote connectivity) in a timely,
efficient, effective, professional and accurate manner, and provide end-user assistance when and where
required following the accepted best practices.

Under general supervision, with some latitude for independent initiative and judgment, the prospective
candidate will be responsible for the following:

- Supervise Help Desk technicians to make sure they are doing their job properly, help colleagues with a
particularly difficult problem, and train new hires.
- Work with IT managers and supervisors to come up with plans for special projects, such as the rollout of
hardware and applications.
- Help to implement policies on security and other IT operations.
- Participates in technical research and development to enable continuing innovation within the
infrastructure.
- Responsibility as First Tier Help Desk to support users across the agency, as well as the
onboarding/offboarding of users, which includes all software and hardware.
- Provides status updates to IT Support Director.
- Participate in meetings with Director, Management, System Administrators, and peers.
- Respond to incoming calls, e-mails, SMS, or any other information relay services; liaise with third
parties for support.
- Performs regular security monitoring to identify any possible intrusions; maintains data center
environmental and monitoring equipment.
- Prepare reports, distribute departmental and inter-office correspondence, file, and provide general
assistance to IT department personnel as directed by the Department Manager and/or other
Management or Executive staff; order and maintain adequate levels of office supplies.

Preferred Skills
- Excellent organizational, time-management, and multi-tasking skills, including the ability to take
initiative, prioritize duties, and work both independently and within a team environment are a plus.
- Excellent interpersonal, verbal, and written communication skills; strong attention to detail is essential.
- Four years of experience in technical desktop support.

Additional Information
- This is an onsite position.
- On-call availability as needed/required.
- Schedules may include a number of days per month, after-hours, and weekend support.
- Sitting and/or standing for extended periods of time.
- Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
- Must have and maintain a valid NYS Driver’s License (may have to report to remote sites).

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.