Senior Manager, Capacity & Business Strategy

Your OpportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).The Wealth Offers & Operations Business Planning & Analysis team is responsible for the strategic planning, business analysis, and capacity management of our wealth management delivery professionals at Schwab. We work, think, and approach problems differently than a traditional financial services firm, and we drive change in how Schwab operates and how the industry serves investors. We aim to serve a wide range of investors with premier wealth management solutions that are needs-based, modern, innovative, accessible, and value-oriented. In this role, you will support business growth while helping ensure the sustainable delivery of a consistent wealth management experience comprised of people, process, and technology to serve clients at scale.We are seeking a dynamic Sr. Manager, WSG Capacity & Business Strategy expert to build and manage capacity planning capabilities for the Wealth Strategies Group. This role requires a highly resourceful, self-driven individual with the ability to independently execute complex work, translate data into action, and build alignment across WSG leaders and enterprise partners.Key Outcomes:Own capacity management and workforce planning for the Wealth Strategies Group, aligning specialist capacity with demand across teams and regions.Establish reliable sources of truth and recurring data feeds for demand drivers, including referral volumes, across each WSG work type and capacity model.Formalize and maintain baseline model inputs, including productivity assumptions, work mix, lead times, vacancy rates, and other relevant capacity drivers.Build and maintain WSG capacity models covering Tax, Trust & Estate, Financial Planning, and Income & Option specialists.Develop real-time capacity reporting comparing demand with supply across WSG teams and regions.Translate capacity insights into hiring, staffing, workload balancing, real estate, and resource allocation recommendations, identifying risks before constraints emerge.Drive process improvement, automation, and AI-supported solutions that improve forecasting accuracy, increase visibility, and reduce manual effort.What you haveRequired Experience:Bachelor’s degree required5+ years of experience in relevant roles such as capacity management, workforce planning, financial planning & analysis, strategy, or business operationsAdvanced analytical and quantitative skills, including advanced Excel and data analysis/visualization capabilities (e.g., SQL, Tableau, Power BI)Demonstrated experience building forecasting, staffing, workload, or capacity modelsExperience synthesizing complex data into actionable insights and recommendationsExperience independently leading cross-functional workstreams and implementing new processes or reporting capabilitiesPreferred Experience:MBA or graduate degree in a related fieldExperience in financial services, wealth management, or advisory businessesExperience with process automation, SharePoint-based workflows, and AI-supported analytics or reporting solutionsSelf-starter with the ability to make significant progress with minimal direction and structure pathways forward in ambiguityAbility to influence and build consensus across multiple stakeholders without direct authorityStrong written and verbal communication skills, including the ability to present concise recommendations to business leadershipSuperior attention to detail and ability to ensure error-free analysis and outputJob SummaryRequisition ID: 2026-128631Posted Date: 10 hours ago(10/20/2026 11:05 AM)Category: Data, Analytics, Business Insights & StrategySalary Range: USD $135,000.00 - $175,000.00 / YearApplication deadline: 10/27/2026Position Type: Full time