Systems Administrator

Network AdministratorAscensionPoint Recovery Services, LLC ("APRS") is a Minnesota based nationally licensed collection agency specializing in decedent debt receivable management services. APRS' core competency is managing decedent debt recovery for credit grantors and service providers. APRS prides itself on its unwavering commitment to provide the best possible Survivor Centricity® solutions to its clients making APRS a leader within the decedent debt recovery industry.This job will require onsite work at our Coon Rapids, MN and/or St Louis Park, MN offices regularly.Position SummaryA Network Administrator will be responsible for assisting in setting up, configuring and supporting internal and/or external networks along with supporting end users on a variety of issues.Essential Duties and ResponsibilitiesRespond to requests for technical support, documenting, tracking and monitoring the problem to ensure a timely resolution.Maintain an adequate level of knowledge of operating system and application software being used to provide high-level support to users.Install workstations, servers, printers, applications, and other services according to schedule or as requested.Add and maintain users on the network; assigning application access, ensuring security and configurations are within standards.Download and test new versions of client software for workstations and make recommendations based on findings.Notify maintenance vendor when equipment needs to be repaired and keep records of such.Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.Assist in moving PC equipment to different locations.Perform off-hours / remote work as required for maintenance and to meet project deadlinesParticipate in after-hours on-call rotation for emergency support needsUtilize technology to provide staff with a fast, accurate, and secure method of gaining access to information.Work with department resources to assist gathering of technical requirements and objectives for individual issues and longer term projectsAssist defining process, procedures, and documentation framework to streamline department operations and knowledge transferCross-train with other department resources to serve as a backup operator of recurring / regular tasksCarry out other such duties as maybe assigned or requested.CompetenciesMicrosoft Environment Implementation and Administration including Active Directory, Exchange, Group Policy, IIS, and PowershellAdvanced Desktop and End User Device TroubleshootingSolid Understanding Network Concepts (OSI model, DNS, DHCP, etc.)Basic Cisco / Meraki Network Administration including Firewall, Routers, Switches, Access Points, and Remote AccessExcellent written and verbal communication skills including documentation and process developmentResults-orientedAdditional TechnologiesCisco CUCM / CUCf5 LTM Load BalancerForcepoint Triton Next-Gen Firewall / AP-WEB / NEOLivevox Contact Center PlatformMicrosoft SQL ServerN-Able RMM / PDQ Inventory / PDQ DeployPowershell or other scripting languageRapid7 InsightDR / InsightVMVMWare ESXI Hypervisor Administration including vCenter / vSANVeeam Backup and Recovery AdministrationEducation and Experience1-3 years relevant experienceAssociates or Bachelor's degree Computer Science or Computer Engineering preferred or related work experience