Surveillance Supervisor
Grand Lodge Casino
Casino Surveillance OfficerObserve all Casino operations to ensure Guest Safety, and to detect errors, irregularities and compliance to established policies and procedures. Uses specialized equipment in the verification of possible abnormalities or suspicious behavior. Maintain a written account of activity performed and detected. Note areas for improvements and suggest corrective action to the Surveillance Director or Designee to prevent further irregularities. Perform such related duties as required or requested.Responsibilities include:Ensuring all Company property is observed to provide for optimum Guest and Team Member Safety and assistance while providing Company asset protection.Ensuring immediate action is taken on any situation which might be life threatening, illegal, or otherwise extraordinary.Providing effective and professional interface with all public service officials and representatives from other gaming establishments.Constantly monitoring all areas within camera view.Proactively keeping known cheats off of property.Ensuring that all gaming regulations and procedures are being adhered to.Maintaining familiarity with procedures of other departments in the handling of Company assets and property.Providing immediate notification of the appropriate department heads and civilian authorities upon detection of illegal activities.Maintaining a thorough understanding and working knowledge of Company emergency action procedures.Effectively and professionally following up actions and activities with reports as necessary.Completing all reports in a timely, accurate and truthful manner.Keeping the Surveillance Director or Designee and other appropriate personnel informed of all pertinent information regarding Surveillance activities and any irregularities.Overseeing and, at times, verifying large payouts by the Casino (i.e. Jackpots and Keno Hits).Observing, detecting, and reporting cheating activity.Operating video equipment.Assisting in completing a daily consolidated report on activities observed or reported.Assisting in the training of new Surveillance Team Members.Testifying in court as required.Supervising and on duty Surveillance Team Members.Performing other duties as requested or assigned.Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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