Service Advisor

Allegiance Trucks Service AdvisorWelcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.Job Responsibilities for Service Advisor:Managing and overseeing the shop's workflow and schedule.Calling customers to advise them about service changes or delivery times.Coordinating with service team about parts ordering and ensuring parts are available when needed.Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services requireChecking on progress of repairs throughout the day.Handling telephone inquiries regarding inbound work and work in process.Reviewing repair orders to ensure that work is completed.Assisting with other projects as neededRequired Skills for Service Advisor:High School Diploma or GEDHighly organized and detail orientedCustomer focusedAbility to solve complex problemsComputer savvyFamiliarity with auto and trucking, preferredAs a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.