Service manager

Job Description

Job Description

Advanced Office Systems is a leading provider of office technology solutions in the Baton Rouge market for over 45 years, specializing in copiers, printers, and managed print services. We pride ourselves on delivering exceptional customer service backed by a strong service team and a culture built on accountability, responsiveness, and support.

We are seeking a Service Manager to lead our 20-person technician team and continue the high level of performance and customer satisfaction that defines our company. AOS is a family-owned company

Position Overview

The Service Manager is responsible for overseeing daily service operations, managing field technicians, and ensuring efficient, profitable service delivery. This role is highly hands-on and requires strong leadership, operational awareness, and the ability to support both your team and customers in real time.

This is a key leadership position that directly impacts customer retention, team morale, and company profitability.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and support a team of field service technicians
• Maintain strong communication and connection with technicians in the field
• Set clear expectations and hold team members accountable
• Recognize strong performance and foster a positive team culture
• Ensure technicians remain productive and well-supported

Service Operations & Dispatch Management

• Manage daily dispatch operations to maximize efficiency and response time
• Monitor and adjust technician schedules throughout the day
• Ensure technicians have clear plans and priorities
• Provide real-time support for field issues and escalation situations

Inventory & Parts Management

• Oversee parts and supplies inventory, including min/max levels
• Manage technician car stock and reduce obsolete inventory
• Ensure accurate labeling, organization, and tracking of all inventory
• Oversee incoming shipments for accuracy and condition
• Maintain organized warehouse environments

Equipment & Asset Management

• Manage equipment inventory for sale and rental
• Determine disposition of returned or trade-in equipment
• Ensure equipment is properly configured prior to delivery
• Coordinate equipment movements and availability with internal teams

Reporting & Performance Management

• Track and report key service metrics including customer satisfaction and service efficiency
• Review technician performance data and identify issues (e.g., meter accuracy, productivity trends)
• Run profitability and service history reports to support leadership and sales team
• Assist with service pricing, contract renewals, and profitability analysis

Customer & Sales Support

• Support sales team with equipment prep, service analysis, and pre-sale coordination
• Ensure customer expectations are met or exceeded
• Manage recurring service requirements for key accounts

Compliance, Safety & Administration

• Ensure safety programs, training, and compliance requirements are met
• Oversee company vehicle usage, maintenance, and documentation
• Maintain organized records, systems, and documentation
• Assist with facility-related responsibilities when needed

Operational Support

• Fill in operational gaps as they arise
• Provide backup support across service, warehouse, and admin functions
• Ensure internal communication flows effectively between departments

What Success Looks Like

• Technicians are productive, supported, and accountable
• Customers receive fast, high-quality service
• Inventory is controlled and organized
• Service operations run efficiently with minimal bottlenecks
• You proactively solve problems before they impact customers

Qualifications

• 5+ years of experience in copier/printer service or similar technical service industry
• Prior leadership or supervisory experience preferred
• Strong understanding of service operations, dispatching, and inventory management
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication, leadership, and problem-solving skills

Key Traits We’re Looking For

• Hands-on leader (not behind a desk)
• Strong accountability and ownership mindset
• Highly organized and detail-oriented
• Respected leader who supports their team
• Proactive problem solver who fills gaps without being asked

Why Join Advanced Office Systems

• Established, respected company in the Louisiana market
• Strong team culture and long-tenured employees
• Leadership role with high impact and visibility
• Opportunity to shape and improve service operations
• 45 years of serving our community
• Full benefits package
• Pay based on experience

Apply Today

If you are a driven leader who thrives in a fast-paced, hands-on environment and takes pride in supporting both your team and your customers, we want to talk to you.

AOS's corporate purpose it to Create a great experience for our customers and employees with the goal of keeping them for life

AOS's corporate mission is to Develop loyal employees who build lasting relationships with our customers.

AOS's corporate Vision is to Help people succeed, if we get it right with our employees they will get it right with our customers

Company Description

AOS's corporate purpose it to Create a great experience for our customers and employees with the goal of keeping them for life\n\nAOS's corporate mission is to Develop loyal employees who build lasting relationships with our customers.\n\nAOS's corporate Vision is to Help people succeed, if we get it right with our employees they will get it right with our customers