Desktop Support Technician

Desktop Support Technician
Job Number: 26-01283

Use your skills where innovative technology solutions begin. ECLARO is looking for a Desktop Support Technician for our client in Greenwood Village, CO.

ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Seeking a Desktop Support Technician to assist with an enterprise-wide technology refresh initiative.
• This hands-on role will support the deployment, staging, imaging, installation, and replacement of Windows workstations and peripherals across corporate and branch locations.
• The ideal consultant has experience supporting desktop hardware deployments, Windows imaging, Active Directory, and enterprise device lifecycle management.
• This position requires strong organizational skills, attention to detail, and the ability to provide excellent customer service while working directly with end users.
• The ideal consultant is a dependable, hands-on Desktop Support Technician who enjoys working in fast-paced deployment environments.
• Have experience supporting enterprise technology refresh initiatives, are comfortable traveling between branch locations when needed, and take pride in delivering a seamless end-user experience.
• They are organized, customer-focused, and capable of managing multiple device deployments while maintaining accurate inventory and documentation.

Responsibilities:

• Deploy, configure, and install Windows 10 / 11 laptops and desktops.
• Receive, inventory, and prepare new hardware for deployment.
• Unbox, stage, image, and configure workstations for end users.
• Join devices to Active Directory and verify proper Organizational Unit (OU) placement.
• Install and configure required software using enterprise deployment tools.
• Decommission and securely prepare end-of-life devices according to company policies.
• Install and configure peripherals including monitors, docking stations, keyboards, mice, and other accessories.
• Support onsite technology refresh activities at branch locations, including:
  • Removing existing workstations.
  • Installing replacement equipment.
  • Cable management and workstation organization.
  • Testing equipment prior to handoff.
• Maintain accurate hardware inventory and asset tracking.
• Organize and maintain the deployment lab, including staging areas and inventory.
• Receive shipments, unpack equipment, and assist with hardware logistics.
• Troubleshoot basic hardware and software issues during deployment.
• Deliver excellent customer service while minimizing disruption to branch operations.

Required Qualifications:

• 2+ years of desktop support, deployment, or field support experience.
• Experience deploying Windows 10 and / or Windows 11 workstations.
• Experience imaging computers using SCCM, MDT, Intune, or similar deployment tools.
• Working knowledge of Microsoft Active Directory, including domain joins and Organizational Units (OUs).
• Experience installing desktop hardware and peripherals.
• Familiarity with enterprise technology refresh or hardware deployment projects.
• Basic troubleshooting skills for Windows hardware and software issues.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Windows Deployment & Imaging - Experience imaging, configuring, and deploying Windows workstations using SCCM, Intune, MDT, or similar tools.
• Desktop Support & Hardware Installation - Hands-on experience installing laptops, desktops, docking stations, monitors, and peripherals while troubleshooting deployment issues.
• Active Directory & Technology Refresh Experience - Experience joining devices to the domain, managing Active Directory OUs, and supporting large-scale PC refresh or hardware lifecycle projects.
• Technical Environment: Windows 10 & Windows 11, Active Directory, SCCM / Microsoft Endpoint Configuration Manager, Microsoft Intune, MDT (Microsoft Deployment Toolkit), Microsoft Office, Desktop & Laptop Hardware, Docking Stations, Monitors & Peripherals, Asset Management Systems

Preferred Skills:

• Experience supporting financial services or enterprise environments.
• Familiarity with Microsoft Endpoint Configuration Manager (SCCM) or Microsoft Intune.
• Experience with hardware asset management or inventory tracking.
• CompTIA A+ Certification or equivalent experience.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Ashly Velasco
View email address on click.appcast.io
View phone number on click.appcast.io
Ashly Velasco | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.