Customer Service Associate

Customer Service AssociatePay Range: $17.00/hourJob Type: Part-time Work Location: In person Reports To: Store ManagerAbout Laundry CapitalFounded in 1996 in New York, Laundry Capital operates over 90 laundromats across eleven states under two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the laundromat "super store" concept — large, bright, free-standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable, qualified staff. Laundry Capital is recognized by the industry as the "gold standard" for laundromat retail in the United States.Why Work at Laundry CapitalStability & Growth: Join a company with 30 years of history and a track record of steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager roles.Team Culture: Work with a supportive team in a fast-paced, customer-facing environment where your contributions are visible and valued every shift.Flexibility: Part-time scheduling designed to work with your life, including overnight shift options for those who prefer non-traditional hours.Recognition: Be part of the brand the industry calls the "gold standard" of laundromat retail and help us maintain that reputation every day.Sales bonus.Job SummaryCustomer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store.Essential Job FunctionsAssisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concernsAccurately operating the register or point-of-sale systemMaintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional itemsEnsuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run lowUsing log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shiftAccurately and consistently using log books; selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claimsAdhering to all company policies and procedures, including attendance and uniform standardsFollowing all safety practices to prevent accidents and injuries to customers and employeesUnderstanding responsibilities during emergency situations such as fires, floods, and severe weatherMaintaining a safe environment inside and outside the storeContinually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as neededJob RequirementsMust be able to stand for up to 8+ hours per shiftMust be able to lift up to 35 poundsMust be able to communicate with all customers and associates in a professional mannerMust work well with others and remain calm in stressful situationsPrevious customer service or retail experience preferredAbility to resolve customer issues and complaints in a timely, professional mannerAbility to perform tasks as assigned by managementAbility to work a flexible schedule, including overnight hoursWHAT WE OFFER:Benefits for full-time employeesBonus ProgramCompany Uniforms ProvidedCompetitive WageEmployee Discount ProgramEmployee Assistance ProgramFlexible schedules for full-time and part-time employmentFun, Energetic Work EnvironmentHoliday PayPromotionsReferral ProgramWe are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. We are committed to a fair and inclusive hiring process. To help improve efficiency and the candidate experience, we may use AI-enabled tools during certain stages of recruitment. These tools are used responsibly, with appropriate human oversight, and do not replace final hiring decisions made by our recruitment team.