Client Relationship Consultant 2 (Banker) - Surprise, AZ

Overview At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Job Description Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in‑person, by appointment, and virtually to provide the best possible counsel while adopting a digital‑first mindset. The role involves building trust, assessing banking needs, processing information, educating clients on deposit and loan products, and recommending solutions based on each customer’s unique goals. Responsibilities Engage customers through in‑person, appointment, and virtual channels. Build trust by assessing customers’ banking needs and processing their information. Educate clients on deposit and loan products and recommend solutions aligned with their goals. Conduct proactive outreach and follow‑up, asking questions about financial needs and channel preferences. Identify solutions for new and existing clients through effective communication. Maintain a working knowledge of consumer and business banking products, including digital offerings. Provide a consistent optimal client experience—greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Proactively educate clients on emerging and self‑service digital products and services. Leverage resources and technologies to optimize client experience with operational excellence and accuracy. Licensing Requirement This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and RegulationZ. Applicants must satisfy background and credit checks; failure to meet or maintain registration requirements may result in rescission of the offer or termination. Basic Qualifications High school diploma or equivalent. Minimum of 3–4 years of retail banking experience or comparable training. Preferred Skills & Experience Proven ability to build and foster client relationships through proactive outreach and follow‑up. Effective client engagement and communication skills. Thorough knowledge of bank and branch policies, procedures, and support systems. Strong customer service and interpersonal skills. Experience demonstrating digital products and self‑service technologies. Ability to identify customers’ true needs while applying a digital‑first mindset. Basic proficiency in making appropriate recommendations both reactively and proactively. Experience in the financial services industry (preferred). Workplace Requirements This role requires working from a U.S. Bank location for all scheduled work days. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (2–5 weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals (1 hour per 30 worked, up to 80 hours/year) Pay Range $20.25 – $24.75 per hour (range may vary by location). Equal Opportunity Employment U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other factor protected under applicable law. E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories. The program is an internet‑based employment eligibility verification system operated by U.S. Citizenship and Immigration Services. Background Checks Applicants must comply with background checks consistent with local laws, including the Los Angeles County Fair Chance Ordinance, California Fair Chance Act, San Francisco Fair Chance Ordinance, and federal regulations such as the FDIC Act, FINRA, NMLS, RegZ, OFAC, and other applicable guidelines. #J-18808-Ljbffr U.S. Bank