Senior Vice President, Network Benefits & Loyalty Lead (Hybrid)

Citi's US Consumer Cards business is seeking a Senior Vice President, Network Benefits & Loyalty Lead to lead and maximize the strategic and financial value of Citi's relationships with Mastercard and Visa. In this highly visible role, you will sit at the intersection of commercial negotiation, product co-creation, and payments ecosystem strategy, shaping how Citi engages with its most critical network partners. Your work will directly influence Citi's competitive positioning in the rapidly evolving payments landscape.

Responsibilities

• Lead the development of enabling and enhancing our Network loyalty and benefits leveraging Mastercard and Visa. Serve as the primary escalation point for complex commercial and operational matters and ensuring partnership alignment at all levels.

• Negotiate and manage high-profile network partnership deals, coordinating across Products, Finance, and Legal to deliver meaningful financial and strategic outcomes for Citi.

• Oversee the full deal cycle from evaluation through execution, managing timelines, milestones, and accountability across internal and external stakeholders.

• Lead the end-to-end co-creation lifecycle for new benefits and capabilities developed in partnership with Mastercard and Visa, from business case through commercial launch.

• Monitor network contract performance and ensure Citi captures the full value of agreed obligations, escalating and resolving gaps as they arise.

• Assess emerging developments across the payments ecosystem — including network-driven changes, legislation, and litigation — and develop actionable recommendations for Citi's response.

• Partner with cross-functional stakeholders across Products, Finance, Legal, and Operations to address new challenges and opportunities in the payments environment.

Required Qualifications & Skills

• 10 or more years of experience in the payments industry, with demonstrated expertise across the card payments ecosystem and the commercial dynamics of its participants.

• Ability to negotiate complex, high-value commercial agreements and manage the full deal lifecycle in a financial services environment.

• Track record of delivering large-scale initiatives within complex, matrixed organizations, managing competing priorities and cross-functional dependencies.

• Skilled at building and sustaining senior internal and external relationships to advance business objectives and resolve issues at pace.

• Ability to synthesize complex information, identify business priorities, and translate them into clear recommendations and timely decisions.

• Executive-level communication skills, including the ability to present complex topics clearly to senior leadership in written and verbal formats.

• Bachelor's degree or equivalent university qualification.

Beneficial Skills & Qualifications

• Experience negotiating co-brand or network partnership deals within financial services.

• Experience working on implementation of network capabilities and benefits.

• Familiarity with the regulatory and litigation landscape affecting the card payments industry.

• Master's degree in a relevant discipline.

What We Offer

At Citi, you will work at the forefront of the global payments industry, partnering with world-class networks and collaborating with talented colleagues across functions and geographies. This is a role with real visibility, real influence, and the opportunity to shape decisions that matter at scale.

• Strategic ownership of one of Citi's most commercially significant external relationships, with direct influence on business outcomes.

• Hybrid working model offering 3 days in the office and 2 days working remotely, supporting professional effectiveness and personal flexibility.

• Exposure to senior leadership and cross-functional teams across a global financial institution, with visibility at the highest levels of the organization.

• Access to learning and professional development resources to support continued growth at a senior level.

• Competitive compensation and financial wellbeing benefits aligned to the seniority and impact of the role.

• Wellbeing support and work-life balance initiatives designed to sustain long-term performance and personal effectiveness.

Apply now to take ownership of one of the most strategically important partnerships in Citi's payments business and help shape the future of how millions of people pay.

PRODUCT INFOCiti AI Playlist

Escalation Policy

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Consumer Business Development

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

New York New York United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Sep 08, 2026

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.